[QUOTE=Colophon]
What ever happened to the proper way of making change, i.e. counting upwards from the total cost, from smaller coins to larger, until you get to the amount tendered?
E.g. total is $16.12, customer hands over a 20:
count up pennies, 16.13, 16.14, 16.15
then a dime, 16.25
then quarters, 16.50, 16.75, 17.00,
and finally dollar bills, 18.00, 19.00, 20.00
[/QUOTE]
I still do that in my store, but I only count denominations from $1.00 up. Nobody really seems to care about the pennies and nickels.
Even still, I do it mentally, even for the coins. It makes correct change a trivial process. All you have to be able to do is count.
[QUOTE=Colophon]
When I do this I make sure that I tell them as I hand it over – e.g. if the total is £10.76 I’ll hand over a £20 note and a £1 coin and say something like: “I don’t want a load of change – here’s £21 so you can give me a tenner.”
[/QUOTE]
I just tell the clerks out loud how much I’m giving them (“Here’s twenty-one”). That way, if they’re going to just punch the number into their register, at least they’ll do the right number. If I say something like, “Here’s $23.12, so my change will just be five and a quarter,” it’ll probably just confuse them.
[QUOTE=RedSwinglineOne]
FWIW, I was worked at Mcdonald in high school twenty or so years ago, and we spent at least 4 hours in the back being tought how to count up change without a register, including many combinations of extra coins. Our registers were digital, but we were expected to only use them to double check. If we were seen using the register to pick up the change rather than counting up, we were reprimanded.
[/QUOTE]
I worked at a McD’s in the 1970s. We were told that for any transaction with four items or fewer, we should add up the total in our heads while picking up the food, and just enter that total in the register (the register calculated the sales tax). After running a register for a few weeks, we knew the common combos by heart–no need to calculate what a Big Mac, a medium drink, and a regular fries cost. If you couldn’t do it, you didn’t work the register. Half the high school was waiting anxiously to take your place.
The manager said he didn’t want customers standing around waiting for you to punch all the numbers into the register.
Fast forward to 2006, when my daughter started managing a shift at McD’s. There wasn’t one single person on her entire crew capable of memorizing the prices of the food items, much less adding them mentally.