Our registers do have an “Open Drawer” button under the other functions menu, but pressing it more than once during a shift automatically sends an alert to loss prevention who in turn send an email to the store manager the next day demanding to know why it was used more than once. There are only two situations were we’re allowed to use it; a robbery, or if we give the wrong change back :smack: . If a “customer” wants change and isn’t making a cash sale they must wait until somebody makes a cash sale. As we are located next door to a laundromat this piss alot of people off, but neither the staff, the managment, or corporate actually care. 
A similar thing happened to me tonight at a fast-food joint. I ordered a hamburger, and apparently the cashier rung it up as a cheesburger. I found this out when they brought me out a cheeseburger. I told them that they got the order wrong and they fixed me a hamburger, which is all well and good except that I told them I wanted a refund of the difference in price of a hamburger and a cheeseburger. Then they got pretty annoyed at me.
Hah. I was in a pissy mood, and their recalcitrance didn’t help matters. So when they finally gave me the 40 cents, I told them it wasn’t enough because there was also tax to consider. I also needed a refund of the extra tax I had paid. Well, things got pretty ugly after that.
Yeah, I realize that that was extremely petty of me. That and the fact that my story involves greasy fast food will probably end me up in the snarkpit, but there you go.
I’m sorry.
I do see the general point of the OP…customer is owed change, customer wants change…chagrined cashier says something unpleasant about said customer…inappropriate comment…never should have been voiced in front of other customers…
But for fuck’s sake. IT’S SEVEN FUCKING CENTS.
And it’s a fucking shit job. Cashier at a dollar store? Seriously. I’ve never done it but it’s gotta be a shitty job. I can only imagine.
If I were that cashier, I’d dig a dime out of my purse, or pick one off the floor, and tell that customer to keep the fucking change. Maybe that’s just me. Maybe I’m a cunt, too, but that’s usually less than the amount that convenience stores have in their “leave a penny” trays. The idea being that pennies are so basically pointless that people don’t even want to wait for them. They’d rather leave them in a tray than take them home.
Yeah. Sure. The cashier shouldn’t have said anything to customers, or within earshot of customers.
But it’s still SEVEN FUCKING CENTS this customer was waiting for.
And now the cashier is a cunt? In capital letters? Seriously???
I dunno. I take the word “cunt” pretty seriously and I apply it very sparingly. I don’t see how the cashier described in the OP fits my definition of “cunt” in any way.
And since apparently I am also in a pissy mood…Jesus fucking Christ. Are you kidding me? Somebody misrings your burger with cheese, you get your no-cheese burger and a refund on the cheese you didn’t want, and now you’re haggling for the fucking tax?
Have you ever made a mistake at work?
What’s the tax on a forty cent slice of cheese?
I’d like to think you’re kidding.
Audrey, what do you think would happen if the customer owed another seven cents and refused to pay it on the grounds that it’s only seven cents?
You have a point. Like I said, the cashier was not innocent in this scenario.
But was she a cunt? Seriously?
IME, if I owe less than a dime on a given transaction, I’ve been told more than once not to worry about it. If my total is X.56, IOW, they’ll tell me “just give me the fifty cents.”
I don’t expect it. I do owe them those six pennies. I realize that. The same way that if I gave them a dime and walked out of the store, that money will go towards balancing these types of transactions.
I just don’t understand a Pit rant involving the word “cunt!” about seven cents.
It’s not about the seven cents. It’s about the cashier abusing a customer behind their back for having the temerity to want their change. The amount is immaterial.
WTF does the No Sale key do? Someone mentioned it like ages ago and you’d think on a board like this someone would have leapt in to explain - we must have one or two posters who’ve worked in retail, at least! :mad:
Look, idiot, we already expl…
Oh, I see what you did there. shakes fist
I used the No Sale key. Once.
If they had originally given me the refund promptly and without any trouble, I probably would not have made an issue about it.
But I agree, it was petty of me.
Yes.
Making comments like that so another customer can hear it is outrageous conduct for someone working in a customer service position. Regardless of what she’s paid. Since when does low pay justify such behavior?
Had she said “that woman irritated me” would still be inappropriate, but wouldn’t make her a cunt. Talking about wanting to smack someone because they dare want their change back is not acceptable.
In fact, most of my clients that I do consulting work for would terminate someone for saying that so loudly!
Perhaps that customer was very poor. That 7 cents is almost another Ramen dinner that was on sale 8 for a buck.
Perhaps she was shopping for someone else. Someone else whos going to want all of their change back.
Or perhaps she just doesn’t like people keeping her change she’s owed.
Even if all that is true, its hard to believe she’d wait through a transaction to get it
These days, I won’t even bend over to pick up a quarter.
I still wouldn’t say it out loud if I was a cashier, but 7 cents? That’s like waiting in line for the pocket lint that fell out when you dug out a dollar.
What kind of an asshole hangs around and holds up the line to cry about 7 cents? I hate getting stuck behind people like that. I have pulled change out of my pocket and personally paid them whatever they were crying about just to get them out of the line. “You’re holding up the line over 50 cents? Fine. Here’s a dollar, now fuck off.”
Because, Lord knows that lost ten seconds is going to ruin your day.
She wasn’t holding up the line. Not at all. She was standing at the end of the register counter. What the fuck are you talking about? Where did I say she held up the line? And the time she had to wait for the drawer to reopen was about 10 seconds as the next guy only bought 1 item, a 5 pack of Big Red gum.
Nice comeback.
In some sort of trench, right?
Eons ago, when I was with a grocery store, the registers did have a plainly labeled NO SALE key, but it did nothing on its own.
You had to key in DRAWER <x>, NO SALE, CASH, ENTER - four buttons, so a crooked customer couldn’t just smack NO SALE and grab cash. I have no idea how closely they looked at no-sale drawer openings, but there was also a Drawer 2 on these registers that was opened with the same process - this was where things like checks, charge slips and coupons went, so Drawer 1 was purely cash and Drawer 2 was valuable, yet non-cash, paper.
Our staff are required to wait for that extra 7 cents, as we are required by the state to account for all of the consumer’s money, right down to the penny. If they don’t wait, they’re going to pay it out of their own pocket. And since they are not allowed to get involved in financial transactions (read: borrowing or lending) with consumers for fear of termination, they’re better off if they choose to piss off the cashier rather than our company.
Neither would I, but I would still be pissed if a cashier or anyone else decided that they could choose what to do with my money rather than me, no matter what the amount.