I would like to meet the pinheads who work in IT at the gas company. I set up an online account so I could see my bill. That’s all you can do with an online account – see your bill, and optionally, pay your bill. That’s it.
For this awesome privilege, they have the most onerous “security” I’ve ever seen. They have five different rules for how to form passwords, and a password must obey all of them. Their system suggests a “recommended” password, but the rules are so convoluted that their own goddam “recommended” password is rejected as not meeting all criteria!! Then there is a “secret question” that you must submit as additional verification. Then, in a literal parody of ridiculousness, there is two-factor authentication, although mercifully that’s optional.
All this security is to prevent some potential criminal from seeing my gas bill, or worse, maybe even paying it for me.