Don’t forget, engraving can be duplicated as well.
mmm
Apparently that’s been fixed, although with some regret on my part. I thought his use of the old Middle English singular possessive of wife to be rather charming, even if inadvertent.
Well, yeah, but they’d have to know/remember exactly what was engraved to duplicate it. Would they have done written that down just to fix a prong? I dunno. Why would they?
If they got the ring there, I’d imagine they got it engraved there, too. I’m sure that stuff is kept in a system, if nothing else as a work order.
A ring is not a living thing. The two scenarios are nothing alike.
Really? Seems to me, getting an exact duplicate of the original ring rather fatally undercuts the specialness of the whole deal. The first ring wasn’t a unique symbol of my marital relationship, it was just a mass produced item picked out of a catalogue, with thousands of women out there with exactly the same thing. Now, obviously, on an intellectual level, I’d already know that when I first bought the ring, but getting an exact replacement would essentially gut any emotional importance I’d attached to the first one. The new ring would always be a copy, and never the original. A different ring would be a replacement - ideally, an upgrade, so that even though it’ll never be the first ring, it would still have some perceived individuality to it.
Why would that make a difference? Either the sentiment attached to a ring matters, or it doesn’t. Why does sentiment about your great grandma warrant consideration, but not sentiment about your marriage and your spouse?
Two weeks seems a long time to fix a loose stone. And then they didn’t tell you until four weeks?
Any jewellers here? How often do valuable goods such as these get “lost”?
Well, there you go - seems like they *could *have substituted an exact replica with the exact engraving and who’d know? But they didn’t. I still think they should do something to make you just a little happier, though.
Again, just going on what I remember from my mall jewelry store days. It depends on where they send the jewelry to get repaired. We sent ours just across town but we told people it was usually a week to 10 days to get it back, especially if the jeweler was backed up. Ours serviced jewelry for several stores in the area. Mall/chain stores usually don’t have an actual jeweler on site.
In the case of engraving, we would have made a note of it or any identifying marks on the jewelry. We would examine each piece and write a description on the work order, for example, “diamond engagement ring with 1 carat stone, sapphire wrap and “eternal love” engraving” or whatever. Any damage would be marked also so the customer couldn’t say we chipped their piece when it already came that way. And specific instructions on what was to be fixed.
We would often send out dozens of pieces at a time, so we were sure to note engravings, so we didn’t send home the wrong diamond band with someone else. Lots of rings look a lot alike (or in the case of mass produced jewelry, are exactly alike.)
I was only there about 6 months and we never lost a piece, but we did have an instance where a ring got sent back to the wrong store and it took us a bit to figure out where it had gone. With things being shuffled around it is going to happen to somebody. That’s why I would tell people with one of a kind heirlooms to find a place where they can talk to a jeweler on site about their piece and stuff isn’t getting shipped/driven around all over the place.