I believe this is the review:
Seems reasonable enough. It’s not even especially abrasive.
Couldn’t find the owner’s response, though. Maybe he answered in a private message?
Did I miss where it said the fish was grilled?
And when it’s done such that the whole dish tastes bitter as a result, that’s a failure of the chef, not the diner.
How about disloyalty with vengeance?
This kind of sardonicism may not work outside New York, but one deli there made good on a bad customer review by putting up this sign.
Heh. I’d shove aside a blind orphan to get into that place and order a sammich.
I had the owner of a place I frequented ask me one time, like a Customs Agent, if I was “coolbeans28 on Yelp.” When I looked confused and said no, he glared at me the entire time I was in there, ala Curb Your Enthusiasm. All I could come up with is that maybe it was because I’d brought my laptop in there before. I don’t go there anymore.
Did you complain that the gazpacho soup was cold?
Maybe it’s because I live in a major restaurant city, but there’s always some place I’ve never been to and want to check out. Why should I go to a restaurant that disappointed me instead?
Well, puly and I are from Chicago which has an insane amount of restaurants, but sometimes you just like a concept and want it to succeed, or you want a particular building in your neighborhood to stay filled and you’re just hoping they get their shit together. Or maybe you’re with someone who really really wants to try it.
When did they start putting fresh herbs on the Filet-O-Fish?
Yes, it was a private message.
This is funny, in the nineties I worked at a place that tried to starve “new” thinks, so one summer, I made fresh gazpacho soup for the soup of the day. When it was sent back for being cold the floor manager took it off the bill. No worries. Didn’t think the waitstaff explained it well enough. Provincial town:D
No, I was polite. I have worked in the restaurant both in the front and back of the house, I even owned a restaurant in my youth. My philosophy of complaining is so the owners know of problems , you can’t fix what you don’t know is wrong.
Ferret Herder hit the main points for me, but I’ll add to that I trust my friends’ recommendations. Yes, there have been places that people raved about that I have a more tepid opinion of but, for the most part, the friends from whom I take recommendations have very similar tastes to me. (So, not Yelp reviews.)
A number of my favorite restaurants became so after an initial so-so visit, and I’m glad I went there again. There’s very few restaurants I LOVE and visit semi-regularly, so I’m happy I stuck with them.
I mean, I don’t visit every restaurant I go to more than once, not at all. There’s not enough time in the world to do that here. But if it comes recommended from a trusted source (which is how I usually find restaurants), I’ll give them at least two shots.
If you’re a fan of Kitchen Nightmares, none of this is surprising - from the shoddy workmanship in the food in an expensive restaurant, to the explosive reaction of the chef to customer comments (which is contrary to the manager’s reaction.) This is basically how every episode plays out.
Also the chef is sitting around wondering where all the customers are and saying he’s never gotten a complaint about the food ever.
Hmmm, not that I recall, but who knows.
There’s no need to project how you act onto other people.
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I see the answer posted, didn’t refresh before I posted.
Out of curiosity, why not mention in the review that you spoke to management and they were polite and offered free drinks?
If I were the owner/manager, I would be upset if I thought I handled your concerns and you wrote a review that didn’t even mention that you spoke to me.