It is actually great. I have a PCP, he answers my emails, he can even prescribe drugs based upon my health profile without the need for me to come in and see him.
The pharmacy is online also (if you want, they have nice, well stocked in person pharmacies) , and I simply click on the prescriptions I need and they mail then- fast, easy and free shipping, the drugs have a low co-pay.
If I have a immediate issue the Urgent care facility will handle most things short of a life threatening emergency right then and there, with a short wait time and a low co-pay.
When I had my prostate cancer, they handled it really well, giving me several choices and a class which explained the choices. They are well known for their oncology work.
Compared to any other insurance policy I even had, Kaiser is marvelous.
I had one of the best known PPO, and I went to the hospital for a eye problem- a scratched cornea. They refereed me to a specialist who worked right there in the building. But how was I to know he wasn’t part of the PPO? They send me a bill for thousands. I had to fight it.
Kaiser? You go, they handle it. Period. If it is a ER visit, they also handle it, even if not their ER.
No matter what health org you belong to- there will be the occasional complaint. Even free national health plans come under attack and complaints.
Kaiser is the best.