You can’t fault her for being skeptical when you have that particular username.
Yeah, I know. You’ve got the passwords to everything except the LAN.
I have a coworker who claims he does this every year. I’ve never heard him complain about the letters warping, just that he needed a photo of his keyboard to ensure he got all of the keys in the proper place (he said the arrow keys are trickiest).
I work at the engineering computer lab for my school. The worst user I ever had was calling me up because she couldn’t connect to the internet. While that is generally supported by the university-wide IT, rather than our staff, I had done it enough that I knew I could help her out. Nothing I tried was working, until I asked her “do you have 2 phone lines?” Evidently, she was trying to connect while talking to me on the phone.
Actually, if the callers would take their fingers out of their ears before calling, they’d hear very clearly: "For ACH passwords, press 2. For Unix passwords, press 3. For LAN and email passwords, please hang up and call 877… For mainfame passwords, please hang up and call 800…
But when they’re that riled up, they’re not paying attention to the phone menu, and our group is the “catchall” on this help number, so we get all the fat-fingered goofs, 0 for operator and no button pressed at all.