The landlord was notified last year that the heat needed to be replaced. Any sane person would have handled that over the summer in the off-season, when prices are better. At the very least, that should have provided time to save/budget for replacing the heating system for this cold season.
No, space heaters do not meet code. The landlord should know this.
Our tenants called a few weeks ago because their heat was out. We’re still in fall weather, so we’ve had a couple of nights down into the 30s - not enough to freeze pipes or anything since daytime temps are in the 50s to 80s.
We (and by “we”, I mean the SO, who handles all the rental property stuff) had the repair guys out within a couple of days, as soon as they had time available. The central heat was unrepairable and required a new unit. Please note that we called the repairmen, met them at the house, and discussed everything with them. The tenants should not be expected to pass messages back & forth between service providers and landlords.
Because we weren’t satisfied with their bid and wanted time to get a few more, we purchased and delivered several space heaters (electric oil radiators) to the tenants immediately AS A TEMPORARY SOLUTION in case the weather turned bad during the interim.
We obtained several more bids over the following few days and had new central heating installed within about ten days of the original complaint.
Fortunately, we had cash on hand to pay for the replacement but, if we hadn’t, we’d have borrowed it.
Please note that all of this happened while my SO was spending 6 to 12 hours per day at the hospital with her 94-year-old mother who had just broken her hip.
This guy has had MONTHS to get this fixed and hasn’t bothered? That’s his problem, not the tenants.
OTOH, I do agree that starting soft and building up is the way to go. No point in getting nasty and hostile from the get-go, more flies with honey, etc.
If nothing else works, call code enforcement and get the unit condemned - they’ll take care of making the landlord replace it. And I’d definitely do everything in writing, since this guy is obviously an incompetent dick.
On the bright side, we found a new company to do our heat & a/c work from now on. They were terrific. 