I have another thread going here about how to repair a completely hosed system. I’m still working on it.
But being that I value a working computer more than my vast sums of cash, I just bought a new laptop. I’ll repair the old one at my leisure. And I love the new one. It’s pretty awesome.
I bought both at Best Buy. Yeah, I know. I kept asking Pimple Face about backups, restores, virus protection, etc. He kept trying to upsell me on specially made disks so that I could have my new computer in a week, 18-month payment plans, add-ons, etc. I wanted to punch the kid, but I have a rule against torturing lower life forms.
When I got it home, the first thing I checked for was all of the included components. One thing that I checked for was recovery disks. Just in case this one craps out on me, I’d like the disks to reconstruct it. It came with some, but I noticed that they were generic writable disks, written on with magic marker. Someone at Best Buy burned them in a back room, I’m guessing.
It’s my understanding (from my time as a Microsoft support subcontractor) that when you buy a computer pre-loaded with an operating system, the computer must come with OS installation disks. If you paid for the pre-loaded computer, you own the software that comes with it, as advertised.
Is that true? Do they owe me original installation disks, as opposed to what some kid burned in the back office?
Should I return the laptop?
FWIW, this is an Asus K53. My hosed laptop is a Dell Inspiron 15, and I have the Dell OEM disks for that.