I received my third bill from my Dentist on friday. The third bill stating that I owe $94 and my account is PAST DUE. This is for a dentist visit from last year.
When I got the first bill I was confused - had I not paid everything I owed up front?
Turns out they switched over to a new billing system, one that doesn’t know the difference between what a patient owes and what his insurance company owes. My insurance company still owes them $94, not I. I was told to ignore the bill.
When the second one came I was annoyed again. I called them again to make sure nothing needed to be done. I was told again, don’t worry about it, they’ve had many complaints, just ignore it.
Now we’re on bill #3. I called this morning, and same story.
No one there can seem to understand why this is a problem.
Is it just me? Does anyone else see anything wrong with sending people bills that say YOUR ACCOUNT IS 60 DAYS OVERDUE when this is not the case? They had the ability to call me and tell me when my appointment was back in January, but no one can contact me to tell me why I’m getting bills I don’t owe? At no point have they made any effort to send out a letter or make a phone call to customers explaining the problem. I wonder how many people saw the bill, assumed they owed, and paid money they shouldn’t have. Did the dentist office just have a big proceed from these funds?
This is fucking FRAUD, people, error or not. You are sending bills to people who don’t owe anything and making no effort to inform them of that. In addition, it is perfectly understandable for people who are getting billed for something they don’t owe to be concerned - I don’t want some repo men hauling away my teeth or my credit rating being hammered by your mistake.
Fix the problem, folks. This has been going on for far too long. My next stop is the BBB.