My wife just returned from a trip to the east coast and on her return trip she was bumped from one airline (United) and a day later was redirected onto another (Delta). She returned two days later, but her baggage has yet to arrive.
The final leg was with yet another carrier (Great Lakes). The local airport 30 miles away has been calling and trying to run down the bags, but to no effect. My wife has tried going on line, but nothing there.
We have tried using the phone numbers listed on both Delta and United’s websites, but no human beings seem to be involved. In fact United’s computer seems to think our last name is “I don’t know.” We get to the part where the computer says, “What is the name of the person filing the report of the lost luggage?” We say our name and the computer responds, “I understood you to say you don’t know the name of the person filing the report.”
I seem to remember hearing of a website or phone number for people whom the airlines are screwing over. Does anyone know what it is?
Over and above chothes and such, one of the bags has my wife’s meds in it and we definitely need that.