And all of the surveys are terribly written, and analyzed in ways that are useless to actually improving anything. I am sure that they collapse the responses on each question into “Excellent, 5/5” and “Fail, 1-4/5”, even though they give five levels of response. So somebody gives the cleaning crew a 4 instead of a 5, and instead of thinking that’s still great, the crew doesn’t get their “all 5s” bonus for the week, or whatever.
Some places insist on sending me surveys over and over again until I answer. Usually on the second or third round of this I go ahead and fill out the survey randomly. Not just clicking on what I think is random, but opening R and generating an appropriate random number for each response. Sometimes work is slow.
Most of my app store reviews are “1 star, just doing this so the app will stop bugging me to write one.”
The flip side of this, is I create surveys several times per year to get feedback from students and colleagues. We consider every comment, and are far more interested in the difference between a 4 and a 2 than between a 4 and a 5. Of course we’re all academics who’ve been doing questionnaire and survey based research for decades.
For a particular short course I’m involved with, the summary of results every year is, “figure out a way to cover more topics, in greater depth, in less time, and at exactly the right speed and level for each participant,” and one this year that wanted an espresso bar during the breaks.