Requesting a future RX refill: “Why do you offer future pick-up dates if . . .” RiteAid Woman: hi, we got your refill request online but it’s not refillable until Friday. Me: right – that’s why I requested a Friday afternoon pick-up. RAW: well, requests come in and we assume it’s for same-day refill and we can’t fill your RX until Friday. ME: then why do you offer the option to request a future pick-up date? RAW: oh, it’s just the way the website works.
Ordering at Sonic drive-thru: “Orderus interruptus” Me: yeah, I’d like a cheesburger, no pickles, and uh . . . Sonic OrderTaker: is that all? Will be $3.45, please full forward. Me: no, I’d also like an order of tots and a . . . SOT: okay, total is $5.25, pull to next window. Me: that’s not all! I need a corndog and a strawber. . . SOT: anything else? Total is . . . <wash/rinse/cycle/repeat>
And, of course, the eternal irritant that is Christmas car advertising: has anyone in the history of Earth ever received a Lexus with a bow around it for Xmas? Just cut it out already!!
Why I don’t go to Rite Aid anymore… Me: Do you have the prescription my doctor called in? RiteAid Woman: hi, we got your refill request online but it’s not refillable until Friday. Me: Why didn’t you call and tell me that? I’ve gotten this drug refilled here for two years now. RAW: well, requests come in and we assume it’s for same-day refill and we can’t fill your RX until Friday. ME: Can I get a weeks supply and pay cash? RAW: oh, Your doctor will have to call that in. ME: But it’s 6PM and he’s gone home. RAW: oh, then we can’t fill your RX until Friday.
Online refill voice: If you’d like to pick your prescription up today after 11 a.m., press 1. Me: <presses 1> ORV: Your prescription will be ready for pick up any time after 11 a.m. today.
At store, at 12:30 p.m.: Clerk: Sorry that prescription isn’t ready. When did you call it in? Me: At 7:00 a.m this morning. It was supposed to be ready by 11:00 a.m. Clerk: Sorry, just five minutes.
Time passes . . .
Me: Excuse me, is my prescription ready yet? It’s been 25 minutes. I’m on my lunch hour. Clerk: Just five minutes.
To be scrupulously fair, the recording did say “any time after 11:00 a.m.” Technically, 1:10 p.m. is after 11:00 a.m. :dubious:
Yeah, I’m about to totally migrate the RXs to CVS. Their counter-service sucks, but the website is a lot more user-friendly and responsive.
RiteAid’s slogan, “It’s Personal with Us,” has always seemed rather menacing to me and, unfortunately, seems to accurately portray the many negative interactions I’ve had with the pharmacy (didn’t their market geniuses consider the dual ways this slogan could be perceived?)