What would you do here? At an online casino I use, I had a game round where the game glitched, 100% casino’s fault. It was a live action game with real dealers and real cards. not RNG.
In the time it took to log back on, the game had already made a decision for me, a bad one. I ended up losing $10. Playing by basic strategy I would have made $20, a $30 difference in outcome.
When contacting Customer Support they first tried to deny the glitch was on their end, blaming my connection. My connection was fine. Eventually they agreed to refund the $10 stake, I stated clearly that I considered $10 to be wrong, $30 was correct as the best strategy in the game was clear and that’s what the glitch cost. In the end I agreed to accept the $10, but was still clear that I considered it a lowball amount,
The guy said he would “see what he could do” and then the chat went dead. 5 minutes later I was credited $100. I’m assuming this was a typo, as there was no way I was down $100 and if it was supposed to be a goodwilll gesture why not tell me?
I like the place in general and don’t want to cheat them. If I agreed with the $10 figure I would have let them know immediately so they could remove $90 if they chose to. However, since I think the $10 is basically $20 light I’m thinking that if I let them know, they might take back $90, leaving me cheated by $20. I really don’t want to be cheated myself.
What would you do?