In the 1970s, Chevrolet ran its “Baseball, hot dogs, apple pie, and Chevrolet” campaign. I was too young to understand why it made perfect sense: the quality of their cars (along with the other Big Two) was at their nadir, so it was a good strategy to avoid discussing anything substantive. “Just shut up and buy the damn car. Unless you’re some kind of communist”.
USAA recently had a series of commercials that I objected to. Some of them had Rob Gronkowski trying to get USAA insurance, and being told that he didn’t qualify because he wasn’t a member of the armed services (or a elligible family member). As it happens, I am qualified for USAA, so maybe I watched those commercials a little more intently than most. At some point I realized that they weren’t actually selling anything about the product except its exclusivity (in the worst sense of the word). They didn’t promise lower prices, or better service. The only message in those commercials was “get USAA because other people can’t”.
At the time, in one of my calls with them, I happened to mention that I objected to the message they were sending.
Cadillac had a series of ads I used to hear on the radio encouraging listeners to purchase one so everyone knew they had “arrived.” The ad didn’t mention any specific model or tell us what’s so great about owning a Cadillar except it would impress other people.
You’re not wrong. Back when I was an undergradaute, I took a course called American Culture and we spent a lot of time on advertisements and had a profound influence on me. I remember a television ad for a minivan (I think) circa 2008 featuring a nuclear family going on a road trip. The ad featured each member of the family being satisfied by being able to set everything for themselves individually (television, air, music, etc., etc.) and was really focused on the family dynamic. I realized they were trying to sell us familial bliss. Buy this car and everyone will be happy.
But at least that ad showed us some features of the vehicle. The Cadillac ad had none of that.
I’ve been a USAA member and customer since … long ago.
Everything about how they’ve changed their field of membership eligibility and marketing is offensive to what they stood for when I signed up. Everything.
But yes, their underlying mission since day one has been “We only sell to a group of good risks who are atypically honest and well-behaved. So we can provide the same coverage at less price because typical raggedy Americans, warts and all, are not part of our risk pool. You’re filtered, and you deserve to be in a risk pool only with other filtered people.”
Everything they have changed since I joined has been about keeping the marketing message the same while continuously diluting the shit out of the reality in a relentless quest for ever greater volume.
They haven’t pissed me off terminally yet. But I have no doubt that their quest for volume amounts to having raised my premiums 50% for zero benefit to me as they broadened their risk pool in a bad direction.
They like to advertise we’re “members”. Nope, just customers to be abused. Like every other megacorp. Spare me the BS in your ads.
My very young kid got angry at the end of a Coke ad with dancing, happy teens: “But they didn’t say it tastes good!”
“What do you mean?”
“Well, people should buy it because it tastes good, right? And all they showed were people dancing around drinking Coke! And no one said how it tastes!”
So I tried to explain “lifestyle advertising” to a preschooler, but I didn’t do a very good job…
I haven’t read this whole thread, but some years back, there was a commercial where a man blindfolds his wife and takes her outside to show her the new car, and when she removes the blindfold, she squeals, “WHERE DID YOU GET A BOW THAT BIG?”