We purchased a Sony Vaio notebook computer with Windows Vista on it (huge mistake), and it came with Microsoft Office. I upgraded it to Windows 7, and Word/Excel/etc. won’t run. The programs are still in the “Windows (old)” directory, but, of course, they aren’t installed properly in Windows 7 and we didn’t get product keys.
Any ideas on how to get things working under Windows 7?
Call Microsoft.
Despite their reputation, Microsoft is actually pretty good at customer service.
What sort of upgrade did you do? Anything in the Event Logs? (This applies to your other OP too).
I wanted to leave my Windows Vista installation in case of problems, and the Fall 2009 edition of Windows Magazine recommended using “Paragon Partition Manager 10” to create a new partition for the Win7 install. I downloaded and installed Paragon, and it crashed 26 minutes into the partitioning. I couldn’t boot the system, and Sony didn’t include any kind of recovery or boot disk.
I started setting up the backup computer and found that when my wife had dragged all of the folders she needed onto backup DVDs, Vista had left off all of the system and protected files (dammit!).
I removed the hard drive from the Sony and used an IDE<->USB adapter to copy its contents onto an old XP machine and (just for redundancy’s sake) onto my Mac. I put the drive back into the Sony and monkeyed around with it for a couple of hours, including a full chkdsk /f pass. Once the Win7 install could access the drive, I installed Win7, and found all of the old data as promised in a “Windows (old)” directory.
All of the apps are blown, and I’m reinstalling them one by one. Unfortunately, as mentioned in the OP, I have neither install disks nor product codes for the Microsoft Office that Sony included with the Vaio.