I’m not sure if this is a Citrix issue or a compatibility issue beween Office 2013 and Office 2016.
There is a template created in Word 2013. These users are using Outlook 2013. There are other remote users logging in via Citrix where they receive emails in Outlook 2016. When the Citrix users receive the emails, the contents are there but the formatting is a mess. Everyone else sees the template correctly.
Does this sound like a compatibility issue between Office 2013 and 2016 or something to do with Citrix?