My computer hates Internet

Factual Questions
1

So I have a computer problem and thought others might have more info on it. Yes, I tried turning it off and on again.

Last Wednesday, I installed a new monitor. This isn’t likely a cause but I’m mentioning it because my problems started on the same day. I tried using the computer with my old monitor and I still had the same problems.

My computer would freeze and I’d have to restart it. When I restarted it, it would work fine for a few minutes and then freeze up.

I noticed that Windows 7 updates hadn’t installed on their own, when they usually do install on their own. I installed them and then my computer stopped freezing up.

But it still have a problem: I can browse internet just fine for 1-2 minutes and then I can’t access it anymore. Internet explorer tells me: “Internet Explorer cannot display the webpage” and Google Chrome tells me “No data received”.

But I am still connected to Internet. I can log on to Steam, see who is in my friends list and send messages to them. I can downllad Windows 7 updates. But I can’t use browsers.

My Network and Sharing Center says I’m already connected to Internet. I use a cable (no router) to connect to a broadband. My Internet connection works just fine on another, much less powerful, computer.

My Avast antivirus software tells me there are no viruses. Windows Defender says the same thing.

My computer is less than a year old and has ample resources.
I tried turning off the Windows 7 firewall but that didn’t help.

So, what could be the problem?

2

Try IPCONFIG /FLUSHDNS at a command prompt.

3

Thanks for responding.

I tried typing both “ipconfig” and “ipconfig /flushdns” and nothing happened that I could detect. When I tried typing either, a black window with writing in it (command prompt window?) briefly appeared and then disappeared.

I’ve restarted my computer and still nothing.

4

Sorry for asking such a basic question, but did you type it in the “Start>Search Programs and Files” box or did you open a command prompt window (by typing “cmd” in the same “Search Programs…” box first) and then type ipconfig into the open, black, command-prompt window?

5

You were quite right to ask such a basic question. Thanks to both of you.
It worked for a few minutes and then it stopped working. Steam seems to work properly but both internet explorer and google chrome say the same thing they used to.
What is a dns and why does flushing it matter?

It’s the first time this happens, what could have caused it?

6

Flushing your DNS cache means that your computer has to re-lookup everything, instead of relying on what it thinks it knows. this helps when your DNS cache gets corrupt.

Is there anything in the Event Viewer? Click Start, Run, and type eventvwr and press Enter. We’re interested in entries with RED icons in the System and Application logs.

If browsing is getting blocked then it would seem that port 80 (http) is getting blocked somewhere. Is there a pop-up in the System Tray (bottom right corner)? Or a window hidden behind your browser? You could try disabling Windows Firewall in Control Panel, though I would be loath to do this without an intervening router.

I wonder if your ISP may be detecting that the MAC (hardware) address of your PC has changed and not like it, though it would be strange to just block browsing. This is easily fixed by buying a router - don’t forget you’ll need additional network cables - so you can plug both PCs in at the same time (you connect your PCs to the router and the router to the cable modem). Speak to your ISP about this.

7

In both the System log and the Application log, I found red icons with an exclamation mark. What do I do with that?

I see no pop up anywhere. When yu say “system tray”, do you mean the area near where the hour, connection and sound icons are? If so, no, nothing there right now.

8

This could well be important. Double-click them and see what they say. Many will likely seem like gibberish but some may make some sense. If you can, post a representative sample here.

Correct.

9

Quartz, thanks very much for taking the time to help me. I’ve copied and pasted what I saw in terms of error and warnings. I omitted some errors that both were repeated and didn’t seem important. I’ve included some warnings as well. I copied the errors and warnings in reverse chronological order, going from today to November 7th, the day I started having problems. Srry for posting so much but I have little idea as to what information matters and what doesn’t. The very bottom of the two lists might be what matters most as they list what happened on Day 1.
If something is not described as Critical or Warning, it was listed as an error.

System log:

The driver detected a controller error on /decidd/harddisk1/dr1

the following boot-start or system-start driver(s) failed to load: StarOpen

This one is a Warning : Name resolution for the name wpad.gateway.2wire.net timed out after none of the configured DNS servers responded

This error is often in the log: the following boot-start or system-start driver(s) failed to load: StarOpen
Unable to bind to the underlying transport for [::]:10243. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine. The data field contains the error number.
Unable to bind to the underlying transport for [::]:10243. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine. The data field contains the error number.
A new media server was not initialized because the Windows Media Delivery Engine did not initialize due to error ‘0x80070020’. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
A media delivery engine with ID ‘0’ was not initialized due to error ‘0x80070020’ when adding the URL ‘http://+:10243/WMPNSSv4/76536216/’. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
A new media server was not initialized because the Windows Media Delivery Engine did not initialize due to error ‘0x80070020’. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
A media delivery engine with ID ‘0’ was not initialized due to error ‘0x80070020’ when adding the URL ‘http://+:10243/WMPNSSv4/76536216/’. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.

Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.115.1923.0).

3 Warnings of : Name resolution for the name isatap.gateway.2wire.net timed out after none of the configured DNS servers responded.

Warning: Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
Name resolution for the name static.cdn.ea.com timed out after none of the configured DNS servers responded.
The Bell Internet Security Services Firewall service terminated with the following error:
%%-559038737

The Windows Update service hung on starting.
Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The previous system shutdown at 6:15:32 PM on ‎14/‎11/‎2011 was unexpected.

Warning: Name resolution for the name insight-s3.exelator.com timed out after none of the configured DNS servers responded.

Warning: Name resolution for the name 138.138.193.173.in-addr.arpa timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name www.msftncsi.com timed out after none of the configured DNS servers responded.

Warning: Name resolution for the name img213.imageshack.us timed out after none of the configured DNS servers responded.

Warning: Name resolution for the name www.gravatar.com timed out after none of the configured DNS servers responded.

Warning: Name resolution for the name wpad.gateway.2wire.net timed out after none of the configured DNS servers responded.

There was error [DATABASE OPEN FAILED] processing the driver database.

Warning: Name resolution for the name isatap.gateway.2wire.net timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.

Warning: Name resolution for the name adadvisor.net timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name s0.2mdn.net timed out after none of the configured DNS servers responded.
The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Warning: Name resolution for the name s.youtube.com timed out after none of the configured DNS servers responded.

The Bell Internet Security Services Firewall service terminated with the following error:
%%-559038737

Warning: Name resolution for the name www.icedivx.com timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name img160.imagevenue.com timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name s0.2mdn.net timed out after none of the configured DNS servers responded.
Warning: Name resolution for the name www.facebook.com timed out after none of the configured DNS servers responded.
The following fatal alert was generated: 10. The internal error state is 10.

Unable to bind to the underlying transport for [::]:10243. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine. The data field contains the error number.

Application log:

Activation context generation failed for “C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe”.Error in manifest or policy file “C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe” on line 1. Multiple requestedPrivileges elements are not allowed in manifest.

Warning: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

WinMail (4012) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Warning: The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.
Warning: The winlogon notification subscriber <TrustedInstaller> took 304 second(s) to handle the notification event (CreateSession).
Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc0000374
Fault offset: 0x000cea27
Faulting process id: 0x1348
Faulting application start time: 0x01cc9f6615cd95aa
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64
tdll.dll
Report Id: cea4c512-0b59-11e1-af6a-1c6f65aabe3f
The description for Event ID 4373 from source Windows Installer 3.1 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: skypeieplugin.dll_unloaded, version: 0.0.0.0, time stamp: 0x4e9be471
Exception code: 0xc0000005
Fault offset: 0x5e3c5ee0
Faulting process id: 0x105c
Faulting application start time: 0x01cc9e5f170c7746
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: skypeieplugin.dll
Report Id: 56ea78f7-0a52-11e1-b913-1c6f65aabe3f

Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: YontooIEClient.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d6c1d73
Exception code: 0xc0000005
Fault offset: 0x6e81e741
Faulting process id: 0x1708
Faulting application start time: 0x01cc9ddbd2ed996a
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: YontooIEClient.dll
Report Id: 9917c06e-09d0-11e1-a06a-1c6f65aabe3f

Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: YontooIEClient.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d6c1d73
Exception code: 0xc0000005
Fault offset: 0x6a75e741
Faulting process id: 0x23ec
Faulting application start time: 0x01cc9d97aeab5213
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: YontooIEClient.dll
Report Id: 1f119760-098b-11e1-a06a-1c6f65aabe3f
Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: YontooIEClient.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d6c1d73
Exception code: 0xc0000005
Fault offset: 0x69d6e741
Faulting process id: 0x1844
Faulting application start time: 0x01cc9d6a6b2ba42a
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: YontooIEClient.dll
Report Id: ba0a0c07-095d-11e1-a06a-1c6f65aabe3f

10

Quartz,

Before analyzing this post and answering me, please wait. I just uninstalled avast and (for the last few minutes), Internet has been working fine.

Sorry if you read this just as you’re done analyzing the message above.

11

I’m glad you’re working now - I suggest you download Microsoft Security Essentials to replace Avast - but this one deserves separate investigation, especially if it’s repeated.

12

I did see it a few times. What can I do about it?
Thanks again for the help.

13

Can you post the full error here? Just click on the Copy button, then paste it into a post between [noparse]

[/noparse] tags.

14

You have a lot of these messages, more than I quoted. This is very likely related to your problem.

If the problems reoccur, you could try using alternate DNS servers. Google has public DNS available. They have instructions here: Get Started  |  Public DNS  |  Google for Developers

Also, it’s very important to have some kind of security software running. Either have a computer savvy friend reinstall Avast and configure it properly, or replace it with something else, maybe Microsoft Security Essentials as Quartz suggested.

15 



+ System 

  - Provider 

   [ Name]  Disk 
 
  - EventID 11 

   [ Qualifiers]  49156 
 
   Level 2 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-11-19T06:28:23.742415600Z 
 
   EventRecordID 600939 
 
   Channel System 
 
   Computer SirRobin-PC 
 
   Security 
 

- EventData 

   \Device\Harddisk1\DR1 
   0E01800001000000000000000B0004C003010000000000000000000000082D00000000000000000010802A0000000000FFFFFFFF0600000058000000000000000000061208000010000000003C0000000000000000000000C0BADF0880FAFFFF0000000000000000F0A6781380FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 
--------------------------------------------------------------------------------

Binary data:
In Words

0000: 0080010E 00000001 00000000 C004000B 
0008: 00000103 00000000 00000000 002D0800 
0010: 00000000 00000000 002A8010 00000000 
0018: FFFFFFFF 00000006 00000058 00000000 
0020: 12060000 10000008 00000000 0000003C 
0028: 00000000 00000000 08DFBAC0 FFFFFA80 
0030: 00000000 00000000 1378A6F0 FFFFFA80 
0038: 00000000 00000000 00000000 00000000 
0040: 00000000 00000000 00000000 00000000 
0048: 00000000 00000000 00000000 00000000 
0050: 00000000 00000000   
In Bytes

0000: 0E 01 80 00 01 00 00 00   ..€.....
0008: 00 00 00 00 0B 00 04 C0   .......À
0010: 03 01 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 08 2D 00   ......-.
0020: 00 00 00 00 00 00 00 00   ........
0028: 10 80 2A 00 00 00 00 00   .€*.....
0030: FF FF FF FF 06 00 00 00   ÿÿÿÿ....
0038: 58 00 00 00 00 00 00 00   X.......
0040: 00 00 06 12 08 00 00 10   ........
0048: 00 00 00 00 3C 00 00 00   ....<...
0050: 00 00 00 00 00 00 00 00   ........
0058: C0 BA DF 08 80 FA FF FF   Àºß.€úÿÿ
0060: 00 00 00 00 00 00 00 00   ........
0068: F0 A6 78 13 80 FA FF FF   ð¦x.€úÿÿ
0070: 00 00 00 00 00 00 00 00   ........
0078: 00 00 00 00 00 00 00 00   ........
0080: 00 00 00 00 00 00 00 00   ........
0088: 00 00 00 00 00 00 00 00   ........
0090: 00 00 00 00 00 00 00 00   ........
0098: 00 00 00 00 00 00 00 00   ........
00a0: 00 00 00 00 00 00 00 00   ........