Around February we bought a 3DS for my son from the local GameStop. This week it malfunctioned. I don’t remember whether or not we got the extended coverage but even if we did it’s still covered by Nintendo so I could have just sent it in.
I went in to reserve my copies of Black Ops II and Forza Horizon today and I got to discussing what was wrong with the 3DS hoping it was something simple, when the manager said it was symptomatic of total hardware failure. He asked where I bought it and I told him that I bought it there (which I did, I buy all my games there).
He told me that they would take it back, value it at $169, and give me a brand-new 3DS XL tomorrow for $30. He didn’t have to do that, but he told me that he appreciated my business. I didn’t ask, he simply offered. Pretty cool, huh?
He just got a customer for life.