Hooray, hoorah, I thought. I’m buying my very first DVD player. Tra la freakin’ la.
I cannot hook this thing up. “Just attack the red, white, and yellow plugs to the red, white, and yellow sockets on your player and your TV,” it says. Sounds easy. Only my TV doesn’t have red, white, and yellow sockets. It has a big black cord labelled ANT and a power cord.
The TV is connected to a VCR. The VCR does have yellow and white sockets, but not a red one. Attaching the cords there produces a vague shadow which is Quite Definitely that of the beginning the "Monty Python and the Holy Grail (special edition with millions of bonus features for the enterprising soul who can pass the test of hooking up the blasted player).
The VCR is connected to a digital cable box. This does actually have red, white, and yellow sockets, but attaching the cables here has no effect.
I call customer support, and am directed to an automated service that will cheerfully send me a probably unhelpful fax, assuming I have a fax machine, which I don’t.
I find Sony’s web page, which has an automated e-mail system which I don’t plan to find very helpful either.
You know what I want? I want stinking H.H. Gregg to send over that oh-so-helpful employee to do this for me. Do you think he’ll come over if I threaten to return it? He does, after all, work on commission.
Why does this all have to be so difficult? Why do the instructions for these things never, ever reflect the real equipment in front of me? Is it really so expensive to staff a support line with live knowledgeable people? Am I just an idiot? Will I ever get to watch my First DVD?
Darn it all, this was supposed to be fun, and instead I’m left feeling like an idiot.