My Prescription Pills not Available

The other day when I went to pick up my pills at a large famous chain drug store, they were 96 dollars when I usually pay only 15 because of insurance. She said the satellite is down. So I left them there and asked a few people but nobody ever heard of the satellite being down being a reason not to get your pills. That’s question number 1 about pills. 2) Why do I always see all these very old people on crutches and in wheelchairs and they limp or roll away without their pills because of some miscommunication between the insurer or the drugstore? What is a person supposed to do if he or she doesn’t get their pills on time, fall down and die in the drug store?
3) I always call in when I still have about 5 pills left, hoarding them because there is always some problem extracting these pills from the teenagers in white coats, but then sometimes the insurer won’t let the druggist dispense the pills because it isn’t time yet, they haven’t theoretically run out (I’ve been hoarding them). Is this an example of Catch 22? 4) Why are the same kind of youths who work in fast food places and seem to be dazed, without personality or any affect, and uneducated working also in drugstores? They seem to be dispensing drugs when this was supposed to be such a tight profession back in the old days. I heard that as long as a pharmacist is there, the teens can do what they want, like in hospitals as long as one nurse is there, the teens can run the place. 5) When will the government begin to investigate the whole drug situation? 6) When will the satellite be placed back up in space so I can get my pills?

Dude, you definitely need your medication. :slight_smile:

I guess if they can’t verify your insurance info or something, they would have to charge you full price.

I would like to think that in a situation as dire as that, there would be special effort put forth along the lines of calling something in from a nearby pharmacy.

Speaking as somebody who recently went through a period of trying to figure out how many blood-pressure pills I would need to take to kill myself, I think it’s probably all for the best that drug stores take certain precautions against customers becoming overstocked.

Because that’s who will work for what they pay.

Is that really the solution you want? I mean, the goverment has been investigating Microsoft for 15 years or so now, and that’s not getting any better.

Call them now. Please. :slight_smile:

I’m a teenager in a white coat. I’m 18. I work very hard, and I care a lot about the people who come in for their drugs. Everyone knows that computers and satellites can be unreliable. When this happens, we sometimes have to charge people full price. They can call their inurance company and straighten it out there, or they can pay full price and come back for their refund when the satellite is back up (usually one hour or two). If someone has been getting the same drug from us for a long time, and they have always had the same amount/strength/copay, we charge them under a system called “downtime.” Downtime allows them to pay their regular copay, and we cover the rest until the satellite’s back up.

Correct me if I’m wrong… Your pills were at the pharmacy. They were available. Because of a problem (at least a 50% chance due to YOUR insurance’s satellite), the pharmacy had not yet been paid for your pills. Someone has to pay for them, because that’s how businesses work.

One problem that freqently occurs is that everyone suddenly needs their medication on the first Monday of a month (or the 3rd of the month when social security checks hit the bank). The computers we use are very similar to the one you’re reading this on-- Networks can get slow and sluggish if too many people are trying to view the same thing, or connect to the same insurance company at the same time.

Please keep something in mind–the pharmacy has a contract with YOUR insurance company. If you are not satisfied with how it is working out, talk to the management of the pharmacy. If it is not something that is under the control of the pharmacy, by all means, call YOUR insurance carrier.

Also–call ahead!! If you had called 2 days before you needed your pills, there would have been ample time for the pharmacy to get through to your insurance.

I will never, ever criticise our Pharmaceutical Benefits Scheme again. You guys are kidding right? Your health insurance provider has to approve the supply of your medications?

Oh my.

I’ve got to call at least a week ahead of time to get meds for my daughter and myself. The co-pays can be up to $25 per month for each medicine. Some meds need prior approval, and special letters from specialists to get. We have to keep close track of our meds and plan ahead. We pay out of pocket at least $2500 a year for our prescription meds. Yet I don’t mind any of these things. Why? Because the retail cost of our meds combined is over $35,000 a year. They are the latest, designer pharmaceuticals, and they keep myself and my 12 year old alive and healthy (so far). That is what I have to remember when I feel a lack of gratitude for the ability to get our medication. In another time or another society, we’d currently be sick or dead.