My property management company (hereinafter abbreviated as PMC) has sucked since day one, but some recent bullshit really has me steamed:
My lease renews at the end of this month. They contacted me well in advance – about two months ago – about the renewal addendum, and they have had the paperwork and my additional security deposit money for about a month and a half. All should be well for another year, right?
A week ago today, I checked my mail when I got home from work and found a bill from the water company. That surprised me, because I already had a quarterly bill from them that’s due at the end of this month. Imagine my even greater suprise to open the bill, and see that it was marked “final”! With a nice little “payment of this bill will close your account, thanks for being a great customer” message and everything. Their office was closed, so I called Monday morning: it turns out that the PMC had transferred the account out of my name, and into the name of the woman who owns my house. Without a word to me! :mad: I immediately called the PMC, told the receptionist what had happened, and asked for an explanation. She took my information and told me someone would get back to me.
Two days later I still hadn’t heard from the PMC, so I called again. The receptionist talked with someone, and came back on the line saying it had been a mistake and they apologized. I explained that the water company had told me there would be a $24 “service fee” to switch the account back into my name, and the receptionist said the PMC would contact the water company and take care of it. Fine. A minor pain the butt, but fine.
But then a woman from the PMC called me yesterday at lunchtime, and asked if I’d been back in touch with the water company yet. I told her that the receptionist said they would be taking care of it, and she said, “The water company won’t let us switch it back into your name. You have to call them and do that yourself.” (So they can switch the account out of my name without my permission, but can’t switch it into my name without my permission??) Then she says, “We got all of the other utilities switched back into your name, but you have to call the water people.”
Me: “Other utilities? Who else did this happen with??”
PMC Lady: “The power company, and … um … yeah, you don’t have gas service, so just the power company.”
Ok. So they’ve corrected the issue with the power company (though I’m going to check my account status with them as soon as I get the chance), but there’s still this water thing.
Me: “But, I’ll get charged a $24 service fee to have the account switched back into my name.”
After challenging me about that and ultimately realizing that I’m correct, what does she reply? “Well, submit that bill with your rent check, and we’ll see what we can do about reimbursing you.”
WE’LL SEE WHAT WE CAN DO?!?! :mad: :mad: :mad:
I told her I really wasn’t about to be stuck with a $24 charge for their mistake, and she had the fucking nerve to get all patronizing with me. The charge isn’t going to show up until the next quarterly bill, which means I have to get into this whole thing AGAIN in November and make sure that I get reimbursed for their fucking mistake. (And before anyone suggests that I simply short the next rent check by $24, that could get me evicted – I think it’s even illegal.)
This is the worst that things have ever been with the PMC, but I’ve had problems since day one:[ul][li]Before I even moved in they argued with me about having the place painted. We finally reached a compromise.[/li][li]The previous tenants left the house in horrible shape, and it took weeks of nagging for the move-in maintenance list to be completed.[/li][li]I was told there would be semi-annual property inspections: I’ve had one inspection, and I’d been living in the house for two years already.[/li][li]Every time I’ve sent an e-mail or called about something (which hasn’t been very often), I have had to follow up at least once before getting a response.[/li][li]When my first lease term was up, they never contacted me about renewing: I finally called them 3 weeks before the lease was due to expire (I didn’t call sooner because I’d been dealing with a dying pet).[/li][li]There are exterior issues with the house that the homeowner’s association has been trying to get them to fix since last year (which doesn’t really affect me, but is another example of how horrible this PMC is).[/ul][/li]Luckily, I wasn’t planning to renew my lease again next year anyway: I’m moving out next summer, and there’s no way in hell I’ll ever rent from them again. In fact, the minute I get my security deposit back I’m going to the local messageboard that I’m a member of and posting a warning in the real estate forum (but not before I get my check, to avoid any retributional withholding of funds).
I will also keep this experience in mind for next year, as I get ready to move out, so that I can keep on top of any accounts that might get changed without anyone fucking telling me. :dubious:
What a bunch of lazy, incompetent, condescending fuckwits. :mad: