New computer won't wake from sleep

Little help here, please.

I just bought a new desktop running Windows 10 Home. It’s an i5 with 8GB of RAM, fresh Windows activation, etc. All works fine except for the fact that once it goes to sleep (either through inactivity or through me telling it to sleep), I can’t get it to wake back up.

Clicking on the mouse or keyboard does nothing. If I hit the power button on the tower, the tower itself comes to life, but there doesn’t seem to be any hard drive activity, the keyboard does not light up, and the monitors don’t come on. I thought it might have just been an issue with the video card not being powered up, but that wouldn’t explain the lack of hard drive activity or keyboard power.


this isn’t going to help except to know that you aren’t the only one experiencing strangeness and distress with your native install of winten.

Mrs. Guest’s laptop woke up a few days ago displaying a message on an otherwise blank screen “install operating system”.

Have you tried powering down to fully off and restarting? (I’m sure you have, basic windows 101 right?)

Is it a generic ‘white-box’ PC or a major brand?

Not just basic, but powering it down and restarting is the ONLY way I can get it up and running again.

CyberPower, so somewhat in between the two. A brand sold in a number of places, anyway.

On further thought, what you are describing, in the past and in my experience, has always been indicative of a hardware problem instead of a software problem. Of course with winten (the winten of our discontent) being so new and…unfinished seeming?..who knows, but I would at least consider the idea.

Post #5 here is my bet.

You might have the same effect by just changing the Power Savings profile/settings.

If it’s still under warranty, take it back.

It’s probably just set to those (meager) power saving default settings because of some law in California, no need to take it back if you can just change a setting.

Just wanted to respond that I’ve been too busy to spend much time with this in the last couple of days. I did change the settings from voltaire’s link, and…I think I met with mixed success. As in, moving the mouse/hitting the keyboard still did nothing to wake from sleep, and hitting the Power button just left me with a lit box and nothing else happening. But when I did a hard reboot, I think the computer came back up to the exact place it was when I put it into sleep mode.

If accurate, that would be at least a partial victory, though still very odd. I’m hoping to have a little more time and energy to spend with it tonight.

I have a 10 year old computer that runs Windows Vista, and this happens to me all the time.