I will use this thread to ask advice, I am glad msmith started it because I would like his input as well as everyone else who may want to chime in (warning: potentially long).
I work in a smallish office for a huge company. I am the leader of a team of four people. I take on clients and am responsible for bringing them into the organization and starting the relationship. By any measure one cares to use I am among the most successful people in my job role within the company. Everything I do can be measured and quantified so there is little ambiguity to this statement. I generally end the year somewhere between the top 10-15% of the rankings.
I have been working here five years and since the very beginning I have been paired with a considerably younger (I am 37, she is 27) junior member of the team. I am a financial planner and her role is to take on the maintenance of our clients with less complex needs. We are a non-commissioned planning firm, so we are not paid directly on sales or production. Generally though I earn at least twice what she does. I like her very much. As far as likeability goes, she is near the top of people I have worked with in my career, however she does nothing . . . nothing . . . nothing all day.
In the infinite wisdom of our management structure, I am not her boss, nor am I the boss of anyone on my team, that is delegated to a manager who works in an office two hours away. I speak to him maybe five times a year and he is my boss as well. As my responsibilities have grown so has the amount of work I have to do. The presumption is that having her on my team makes it doable, though I would have to work hard. The reality is that I am working every night at home and at least part of every weekend as well and still falling behind.
If I ask her to do a task it simply isn’t done, ever. She has met with 39 people all year, I have met with 220. Her refusal to pick up the phone or call people back has become embarassing. These are my clients and my responsibility and I have told them she will be taking care of them. She has made it look like she is productive by doing several things which create obvious problems:
She has taken credit for my work, hoping I wouldn’t notice or object. I did object and our manager formally reprimanded her and that created frosty relations as she felt betrayed I didn’t go to her first. I felt it was a sufficient betrayal of trust that I had to do it.
Now she has taken to faking meetings that aren’t taking place and ‘working from home’ a couple of days a week. This does not directly effect me, but it does make it appear she is somewhat productive when she is doing nothing. I can’t stress enough how little work I mean by nothing. Come in at 11:00, chat for an hour with a co-worker, go to lunch for two hours, call one client and go home around 5:30. My boss is overworked and clueless. The only way he would know about this would be if I told him. The likely result would be that she would be fired.
Her mother died last month after a long illness and some of this may be related to that, but she has done very little work for the last two years and I have coped with it figuring her manager would eventually notice. He hasn’t. So if I lay it all out, then I get her fired. Everyone else in my office is aware of how little she does, and wouldn’t blame me if I did this, but I am having trouble pulling the trigger.
I feel bad as her mother’s death was hard on her and she may be somewhat depressed, but I have talked to her about her lack of work several times already with no lasting result .
Do I owe it to her to give her one more chance to shape up?
Have you ever worked with someone who was able to change from unproductive to productive?
I hate to see someone with a good personality and a decent amount of talent go, but if I do nothing I will continue to be buried by work and it is affecting my family life and my productivity. I hate the cluelessness of management both in declaring me the leader of a team over which I have no authority and then placing the actual manager in a position where the only way he can understand what is actually happening is through my tattling.