I was going to start this in the Pit, but I decided that I’m just too tired of this to flame. And now it’s just stupid.
I started a thread last week about having a Bad Week. In it, I mentioned that my cable had been cut off, but we were now having trouble with the box. We set up a trouble call, and they were supposed to come out today.
I called last night to confirm the appointment. Not a problem, except that I found out from the rep that my cable had, in fact, been turned off at the pole. News to me.
I got home from work today, and there’s still no cable. My husband did have to go out today, but I had set it up for them to call a friend of mine who lives just a few blocks from me, and she would let them in. They hadn’t called her, either. So, we call cable. “Oh, they just haven’t gotten there yet,” they say. “Okay,” we say (hey, I work for a utility, and I know that they do get to running late sometimes). So, an hour and a half later, they’re still not here. I call back. Here’s what I find out:
1)I do have an appointment, scheduled for October 10th.
2)My cable got cut off at the pole–yesterday.
3)Someone was out here Saturday to check out the problem, and determined that the problem was not at the pole. I don’t know when they were here. I was here until 4 on Saturday. Then I was at xploder’s house.
4)The reason I was cut off again was because we didn’t pay enough last week. Now, this is indeed my fault. I recall my husband saying something about having to pay some more by last Friday, but I forgot. I accept full responsibility for that goof-up. But no one told me this when I called Monday or yesterday (I’ve called several times to see if any cancellations had occurred, so that maybe I wouldn’t have to wait so long for the original trouble call).
5)When I called last night to confirm today’s appointment, the appointment I was confirming was cancelled, because I had been cut off at the pole, and needed to pay more. The very nice lady I spoke to yesterday (I’m not kidding here, she was nice, but apparently she was snow-jobbing me HUGE) didn’t tell me she rescheduled or cancelled anything. If I had been made aware of this, I’d have been down there with the rest of the money, today.
I spoke to a supervisor. She began stressing that I needed to make that payment. I cut her off with a firm “ma’am, I am not disputing the fact that I did not pay the bill. That is my fault, I am sorry, and I will pay it tomorrow morning. I am upset because of all of the things that I was not told during the numerous conversations I have had with the various reps that work for your company.” Then she began looking in to things a little further, and began apologizing.
Sigh. At least my VCR works.