Well, it pisses me off, too. Maybe some of you with some experience in retail know how to deal with this crap.
So, the wife has a business, just herself. . .designing, making, selling jewelry. Wholesale, and at retail shows.
Anyway, she does a show in Louisville this year and sells a woman a $42 pair of earrings, who pays with credit card. My wife has a little “transceiver” thing to do CC purchases with. Well, she swipes the card, gets authorization, and gets a signature.
Doofus lady does a chargeback. This is the first one my wife has received in about 4+ years. So, doofus either can’t take the time to remember that she made a purchase at the show, OR she thinks “little jeweler doesn’t know how to handle the chargeback”. I don’t know. Maybe that’s too cynical, but nothing really surprises me.
(I’m getting to the point)
This is somewhat of a pain in the ass. Wife has to mail in the receipt, the signature, something else. Part of doing business.
So, she gets a letter from the CC company yesterday. The chargeback is taken care of, but THERE’S A $35 PROCESSING FEE.
WHAT? The $42 sale is now a $7 sale. That doesn’t even cover the cost of materials.
So, anyway, el wifo called them up, demanded to speak to someone who knows more than who she was talking to and they told her to call back today. So perhaps it will get resolved as it should.
If not, then what’s the recourse? She SHOULD be able to charge the lady who did the chargeback, but she can’t do that. She can’t NOT take cards. If everyone did a chargeback, she’d be out of business.
So, there’s a mini-rant. I guess the only lesson is, think twice before you do a chargeback. It’s a pain in the ass for the person on the other end.