I have a technical question. We have several people that pull from the same mailbox in Outlook. We currently have a third-party program installed on our system that automatically disseminates these emails to various people on a team.
The problem is that we are paying money for this program, and it is buggy to the point where it is actually counter-productive. We have a warranty on it, and we’re talking to the vendor engineers. But, on the side, I’m taking it upon myself to come up with some sort of free elegant solution.
It dawned on me that Outlook has rules that you can put into place for incoming emails. My knowledge of the extent of these rules is very shallow. Can I use rules in Outlook - or any other feature - to automatically and judiciously disseminate emails to a team of people?