Overclock Fail/Post Interrupted

Hey, y’all. I sure could use some help.

Periodically, my computer (running Vista AMD Athlon, 4 Gb, 64x2 Dual Core Processor 6000+. 3.10 Ghz) will freeze up. It won’t let me do anything with task manager, won’t let me Ctrl/Alt/Del, won’t let me get out of any windows that are open. All I can do is a hard shut down and wait for it to reboot itself.

When I do, I get the above message.

I did some googling, and it says do a memtest and linked me to a site, but there are so many different versions, I don’t know which one to choose.

Can anyone walk me through a diagnostic/fix?

This is not a continual problem. It seems to happen mostly at night and when I’m gaming.

Thanks

Q

My first guess is you have an overheating problem. Lots of continuous gaming can lead to a lot of heat build up. If goes past a certain amount your hardware has safety features that in essence lock your computer down so as not to cause damage. Check to make sure all your fans are functioning properly.

Running memtest is not a bad idea either, as you might have some bad ram. Download the precompiled bootable iso of the latest version, burn it to a cd, and reboot computer with the CD in the drive.

My first thought would be to default the BIOS.

When you start the machine pressing del, f1, or f2, should put you in bios setup.

One of the screens, usually the far right option across the top, will have a selection to “restore bios defaults” or " load failsafe defaults".

See if that fixes it.

drachillix, neither of those options appeared in BIOS.

Jorge, I went into Hardware Monitor and here’s what was there:

Q-Fan Control - disabled

CPU Fan type - DC

CPU Temp - 62 degrees C

MB Temp -38 C

CPU fan speed - 2824 RPM

CHA speed- 0

Power fan speed - 0

Fan speed warning - 600 rpm (written in blue)

Re: memtest. I’ll have to get my wife (who has more knowldedge than me, yet not as much as y’all do) to do that for me.

Thanks

Q

er, back off of the overclock because it’s obviously not stable? I mean, you’re trading system stability for a piddly 100 MHz of clock speed.

62C sounds pretty high but different generations of chips have different tolerances so IDK.

You should see what a normal idle and load temps are for that class of chip. Once you know that I would suggest running OCCT to stress test the machine and make sure that it doesn’t exceed whatever the upper end happens to be. IBT (Intel burn test) will generated even higher CPU temps if you want to be certain of absolute system stability.

In both cases try to run it with as much free memory as possible - so kill any processes that you know you don’t need.

However a thermal fault will usually cause a spontaneous shutdown/reboot as opposed to hanging the system. Hangs are often, as has been said, due to memory errors. Does the cursor still respond even though you can’t do anything? I’m not sure about this, but IIRC, a memory error, if it doesn’t cause a crash, will freeze everything.

If the cursor still responds, my guess would be that you have run out of virtual memory. You can see this in the performance tab of the task manager. If virtual memory is set to “system managed” and you have free disk space, a reboot will normally have the effect of increasing the amount of virtual memory. However if you have turned off virtual memory or have specified the maximum size, then rebooting has no effect.

Thanks

The cursor freezes along with everything else. I’ll check the specs and try your suggestions.

Thanks

Q

Hi Quasi

In my humble opinion the error message is misleading, and has certainly misled jz78817 into jumping to the conclusion tat your computer processor is “overclocked”. Overclocking is forcing your processor (or memory) to run rfaster than its rated speed by adjusting parameters set to make it work at a certain speed. These settings are made in a screen known as the “CMOS Setup Screen”. Some people (incorrectly) refer to this as “The BIOS”. The CMOS Setup is an area you can boot into by pressing a certain key or key combination at the very early stages of booting, and settings there tell the BIOS Chip how to interact with the hardware.

On the motherboard there will be a silver “coin cell” battery most usually a non-rechargeable Lithium 3 volt CR2032 one. Its purpose is to apply a trickle of power to a chip that stores those settings, namely the CMOS Memory. When the PC is powered down the battery keeps power to that chip, and when powered up the motherboard supplies the power to it. That battery lasts a long time, but will eventually get flat and the chip will lose settings. Most usually the computer is able to discover all the hardware and apply basic settings to repopulate the CMOS data (settings) with each new boot even with a flat battery, but occasionally a setting will be lost and need to be reset in the “CMOS Setup Screen” again to get stable performance.

The discovery of the hardware by the BIOS Chip when your computer boots up is referred to as POST - Power On Self Test. Basically it runs a sequence where it looks for and identifies the BIOS cips on the components like graphics card, sound card, hard drive, CD devices, and applies the CMOS settings to them before then finding the operating system on your hard drive and booting to Windows.

The / in your message “Overclock Fail/Post Interrupted” is significant, because it is telling you that the error is due to EITHER a failure due to an overclocked device OR an unspecified failre to complete the Power On Self Test (POST). The “Overclock Failure” may be a red herring, but could be due to a wrong “BIOS Setting” due to a flat battery causing the settings to be lost between power downs.

I assume from what you have said that the message displays immediately after the forced shutdown, and as the system is rebooting. This makes it less likely to be a flat “CMOS Battery”, because the CMOS Memory takes a while to dissipate the power from it and lose the settings. You would probably also have seen changes in the system time if you had a flat CMOS Battery. A quick turnaround of what almost amounts to a “warm restart” would normally retain the last CMOS settings for long enough to reapply them as it boots again. Quite often you will be advised to boot into the CMOS Setup Screen (BIOS Screen) and “Set Failsafe Defaults”. Personally I would examine all other aspects first.

Windows Vista has a memory diagnostic utility built into it. You can try that first if you wish, if just to eliminate that aspect.

Click the Start Button and type in “memory” (without quotes) into the search field, and you should see the first option suggesting “Memory Diagnostics Tool”. Select that and continue.

Windows Vista has a built-in Memory Diagnostic, but the problem with Vista is that it has something called UAC (User Access Control) that prevents users with non-Administrator permissions (ie. standard users) from running programs that are generally “admin” type programs. If you see a dialog asking for an adminstrator password, then hopefully you know it and can continue. It will tell you what user profile has administrative rights if it shows. Hopefully it won’t.

A dialog pops up asking if you want to reboot and check for problems now, or check for problems the next time you restart. Choose “Restart Now”.

On reboot you get a dark blue screen with a text-based menu. Press the Key that changes it from Basic/Standard checks to Advanced or Extended (can’t recall the expression they use). It will run continuously as long as the PC is powered up, but will show the progress and any errors found as it goes and you will see when it has completed all the checks and is repeating them. Just press ESC key to close it.

Hopefully no errors will be detected.

If you are confident removing the side of the case to see the motherboard and components, then do so carefully and look to see if any fans or components are choked with dust. Dust is a good insulator and can cause overheating. An overheating processor (the component with the largest fan mounted on top of a “heatsink”) can cause a computer to freeze up. It is possible that a processor that was still too hot on an immediate reboot could cause error messages during the POST. I wouldn’t have thought you would see that particular error message, but we all know how misleading they can be.

62 degrees isn’t bad for a processor, but presumably you took the reading with a software diagnostic utility while you weren’t gaming. Software readings aren’t always accurate, and modern games can work the computer’s processor, the system memory, and the processor and memory of your graphics card, very hard and make them extremely hot.

If you see accumulated dust, then get a can of compressed air with the little extension tube in the nozzle and give it some sharp blasts to blow out the dust. Read the instructions. Some cans have to be held upright and others upside down. You don’t want the liquid propellant squirting out, just air!

With the side of the case open (and with no cats around to poke their noses in and either get zapped or cause static to zap components) power the computer on for long enough to establish if all the fans are spinning, and this includes the fan at the back inside the enclosed “PSU” (Power Supply Unit). DON’T go poking the compressed air can nozzle between the slots of that PSU box while it is powered up. The large Capacitors store high power and there are risks sticking anything in there. If you see dust in there through the fan at the back, then blow the air through the slots of the PSU.

One other thing you can look at while the case is open is for evidence of leaking or bulging Electrolytic Capacitors. Click the thumbnail images at the right of this page:
http://www.badcaps.net/pages.php?vid=5
to see examples (large images) of common problems with capacitors failing.
Search google images for “bad capacitors” for more pictures if in any doubt how to identify bad ones.

Put the side of the case back on when you are done. Good cases are designed to be enclosed to provide a good airflow from front to back. Don’t touch any components inside!

Quite often Power Supply Units develop capacitor problems, but they are not intented to be user serviceable due to the high power they retain inside for a long time even after power-off, and the only real way to eliminate a failing power supply from consideration is to attach another one which I am sure you will not just happen to have lying around. This is something a technician or someone with a spare PC with compatible Power Supply Unit and the technical know-how should only be doing anyway.

I’m curious about one thing, and that is whether the games you play have any options at startup that would infer that they have changed or perhaps “optimized” any settings for enhanced performance. I’m not a gamer, so I don’t know such things and am just examining all possibilities here.

The next time the PC freezes up and you are forced to power it down, leave it powered off a few minutes before powering back up again and see whether the same message displays.

Bill

It seems that normal idle is in the 35C range and load should be in the low 60’s at most.

Since you probably got the measurements from one of the bios setup screens, that 62C temp must be at idle and that is definitely a problem if my supposition is true. How did you in fact obtain that reading?

Again, if that is the temp at idle, then you need to find the cause of the overheating and this will involve opening the case. The safest way to do this is to power down the computer, turn off the switch on the back of the computer (if there is one - it will be a black rocker style switch with the symbols | and 0 on it - 0 is off) and finally unplug the power cord.

Then follow the recommendations of BB above. Look for dust in the cpu’s heat sink. That is the biggest potential problem. But also check that the heat sink is stable and is making good contact with the cpu. To do this, grab it gently and see if there is any obvious movement or play. Check the brace that goes through the heat sink and clips on to the bracket attached to the mobo to be sure it is tight. This is actually redundant of the previous step to a great degree.

If that all looks fine, reattacht the power cord, turn on the power supply (rocker switch) and power up the computer. Look to see if the fan on top of the cpu heatsink turns. These sometimes go bad but as long as it is connected it should run. If not, check to see it is connected to the mobo and that there are no cables or wires that are preventing it from spinning.

As I said before, a thermal fault will usually cause an immediate shut down and not a system hang, but for now, that is the less significant problem if your idle temps are in the 60C range.

I would also suggest resetting the bios to it’s default settings. Every bios has this option - you just have to look for it. However if you still have trouble finding it, you can do it manually as follows.

There will be a jumper on the m/b that should be labeled CLRTC (clear real time clock). It will have 3 pins (although higher end boards may have a button or other kind of switch). To clear the the bios and reset it to the defaults, you need to do the following in this order

  1. unplug the power supply
  2. remove the button battery mentioned by BB (note the orientation - + side is usually up)
  3. jumper the 2 pins not jumpered during normal use
  4. wait at least 20-30 seconds
  5. replace the jumper to the pins it was on originally
  6. replace the battery
  7. plug in the power supply.

This will get you the mobo manufacturers defaults.

I hope I’m not derailing the thread, but I have a similar question: my laptop uses an Intel T9400 2.53Ghz 1066 FSB 6MB, and it seems to run a little hot: the CPU cores both idle at about 40C and reach 52C during peak (high-performance games) activity. This seems like it’s the warm side of safe, but still safe to run for several hours at a time- am I right, or am I risking my computer and shortening its lifetime by letting it run this hot when gaming?

I don’t know very much about laptops so I would do a search on T9400 and words like ‘idle load cpu temperature’ and see what you get.

One thing I can say for sure is that the heatsinks on laptops are especially prone to getting clogged with dust and, if you have pets, cat/dog fur. You’ll need to do some research to find out which panel you need to remove to get at the heat sink and what is involved.

I took a friend’s laptop apart once and pulled out a huge hair ball. At that point I think the machine was only a year or 2 old.

Once again, my friend BillyB is not content with the short answer, and I very much appreciate your input, my friend!

I will tonight do as you suggest and see if I can pinpoint the problem, but I wanted to tell you here that:

  1. The game doesn’t give me any options to optimise performance and

  2. Due to my cat Bert, who has long hair we must keep brushed out, the machine does suck a certain amount of his hair onto its vents, which I also keep brushed away. The fan does seem not to be running as fast as usual, however.

I also use that air in a can periodically, but it makes no difference in the speed of the fan.

It will be later tonight before I get to do all the suggested stuff, but I really appreciate everyone’s input.

Thanks BillyB and everyone for the help!

Quasi

Unless there’s a typo in the OP’s system specification description than the system is indeed overclocked as jz78817 mentioned. An Athlon 64 X2 6000+ is rated for 3.0 GHz, and he’s running it at 3.1 GHz, a 100 MHz overclock.

Slight modification, an “Athlon 64 X2 6000+” Windsor series is a 3.0 GHz processor, which will have 1 MB cache. Later Brisbane series processors are 3.1 GHz and have 512 KB cache.

Okay. After doing as BillyB instructed here’s what appeared on my screen after restarting the computer:

Windows failed to start. Recent hardware or software changes may be the cause. To fix:

  1. Insert Windows Installation disc and restart comp.
  2. Choose lang. settings - click next
  3. Click “repair your comp.”

If no disc… (I have disc)

File:\boot\memtest.exe
Status:0xc000000e

Info: The selected entry could not be loaded because the application is missing or corrupt.

Latest hardware settings after shutting computer down (it hasn’t done the freeze thing lately) for 3 minutes:

V Core Voltage : 1.47

3.3 Voltage 3.32

5 Voltage 5.02

12 Voltage 11.77
CPU Temp: 50-54 C

MP Temp: 34 C

CPU Fan Speed: 2812 RPM

CUA: 0 RPM

Power Fan Speed: 0 RPM

CPU Fan Warn: 600 RPM

Thanks

Q