Package missing (perhaps stolen), what to do?

In My Humble Opinion
1

Nothing unreplaceable, just some ‘food stuff’ things I ordered online totaling about $120. Well it didn’t get here in a while so I checked the UPS tracking info and it claimed to have delivered it at noon about 1 week ago. Checking my calandar I got home that night around 10pm and no package.

If it were stolen, that theif would have to be looking for it as my front door is not obviously seen from the street, perhaps he saw the ups truck drive away however.

I filed a claim with UPS, what is my next step. Contact seller? Contest CC charge? Other?

2

don’t credit cards offer protection against fraud and theft? i’d check on their provisions and see what you need to do according to their guidelines.

burp!

ooops!

3

Looking at it it appears like they won’t cover it under:
Items lost, stolen or misdelivered while under the care custody and control of common carrier…UPS…

and
Items left in public sight, out of arms reach, lacking care, custody or control by the cardholder.
While not easy to see, it may be possiable depending on where the UPS guy dropped it.

4

When something similar happened to me with an Amazon order, I called them first, and they just sent me a new one. I figured that made more sense than calling UPS because, well, UPS couldn’t actually replace the merchandise for me.

In my case, it was extremely easy to do.

5

Contact the sender and have them drop a little something in UPS’s ear.

I had a UPS card on my door one year. “I left the package because nobody was home.”

I called UPS and they only knew what the card said, which was no help. They would try to find out where it was. Two days later I wanted to grill a hamburger on my portable grill. I opened it prior to lighting and there sat my $500 computer card. Who would of thought of looking there? This was the early 90’s. I called back and let them know I found it in my grill, luckly before it was heating up.

6

I’m not sure why you filed a claim with UPS. I think the sender should be responsible for that. Of course you should contact the sender.

7

Is it possible a neighbor picked it up for safe keeping? If not, the shipper should try to fix it.

8

I had Office furniture gone awry very much the same way over Sept-Oct this year.

Presented as a drama in 2 voices (because it was an office Drama)

MALE: "Hey … Where the hell is our Office furniture it should have arrived weeks ago?"

FEMALE “FedEx has checked and says they delivered it to the Building’s hidden delivery area three weeks ago and Wally a Mexican guy signed for it”

MALE "But we have no Mexican guys here … and who ever heard of a Mexican guy called Wally? It is INSANE that FedEx would do such a thing…"

FEMALE "FedEx is basically saying hard cheese and we need to find in the Building"

MALE "But how are we going to search every Office in the Building?"

FEMALE” The Office Furniture store has shipping Insurance – they will replace the furniture, they re asking that we receive the delivery personally."

MALE Addresses the audience : “And so it was the Office furniture store replaced the lost stuff.”

And… SCENE!!!.. dramatic hammy bow

9

I found it, they delivered it my neighbor’s house, but he was away the past week, so it just sat there, luckily it was cold enough and the items aren’t really perishable.

Thanks for the advice however as I’m sure it will come in handy one day. And now I have a better idea of how to handle it.

10

For awhile, FedEx was inexplicably giving my packages to my neighbors. (Luckily they were nice neighbors - now that I’ve moved I hope it never happens again!) I got all my stuff but was on fire with grr for FedEx. I called (for the third time) furious about it, got all frustratingly defused by their skilled customer service reps (grr, I hate it when I’m too nice to scream at a nice-sounding polite person) who told me that they couldn’t arrange a refund for me, that I should call Amazon about it (who was my sender.)

I call Amazon, newly full of grr, and spend ten minutes or so telling them what I thought of my recent shipment failures and how I damned well wanted my money back for shipping, and the nice lady says, “Well, let’s look up your order… Ma’am, you had free shipping on this order.”

Silence. I have rarely been so embarassed in my entire life.

“But because of the inconvenience to you, we’ll e-mail you a $20 gift credit.”

“Oh, gosh. I’m sorry. Thank you so much!”

There’s a lesson in there, somewhere.

11

Heh. I recently wrote an e-mail to our software company about what I thought was a glitch, and how could I trust the software and ask our customers to do the same. I almost never put something like that in writing but it happened to be a very bad, no good, gigi is really tired kind of day. Of course I researched farther and the “glitch” was one of our entries.

So my sincere apologies to all you kind tech support folks on the Dope. I thought of you as I embarrasedly wrote back saying never mind, I don’t need that support ticket after all. :o