Yeah, so am I. Total sleaze. Unfortunately, those are the ones who only stick around long enough to rip some people off, but not long enough for the Feds to catch them.
Don’t need to, since they’ve already hung up! The rule is that if I’m hung up on after I’ve identified myself and my client to the lead it’s a refusal. Rarely happens because it’s a worthwhile, usually desirable, service. Somewhat more common is an idiot receptionist (don’t these offices know that a good receptionist, both intelligent and polite, is worth their weight in gold?) who dismisses me out of hand. It’s not usually worth it to try again, but sometimes I will call a few days later and lead with “May I speak with Rhonda*?” instead of my normal “My name is dropzone, calling on behalf of Company C. May I speak with Rhonda?” Mostly not, since it probably won’t work and I have a couple million other leads to try.
Also, while my company’s philosophy is “Two noes and a go,” Company C feels it goes against its Midwestern values to even go for the second no. Well, that and they don’t want to antagonize these offices because they have a continuing business relationship with them. If I’m told, “We aren’t interested in a new system,” I say, "That’s fine! I know how medical billers love their codes, so I’m coding this as “R7–Happy with current setup.” But my sales:refusals hovers around 7:1 because it’s a needed product and I’m so damned charming.**
- I swear to God I have called every last Rhonda in the country in the past six months!
** - Today, end of the day on Friday, long after most offices closed if they opened at all, I spent ten minutes extra talking with a lady in Roswell-yes-that-Roswell about it as a potential place to retire. Sounds real nice.