I understand the customer being upset, and calling the police, because people are stupid, and do silly things. People have called the police on McDonalds because they were out of Chicken Nuggets.
I do not understand the police’s reaction to this, though. They really should have said, “Well, you need to call your bank, and get them to issue a new card. Next time, don’t leave it in the ATM.”
If there is a charge to get a new card (I don’t know, but with american express being the ases that they are sometimes, I wouldn’t be surprised if they did) then that is her responsibility to cover. Key Bank could be really nice, and offer to cover that charge for her, but they are under absolutely no obligation to do so, legal or moral, and would be more a “squeaky wheel” reason than one based on policy.
I don’t understand what satisfaction the customer was trying to get, nor what the police thought they could offer. The card is destroyed, arresting the whole bank and executing the lot of them wouldn’t bring the card back. I could kind of see if the bank were holding it, and not releasing it to her that she could have some claim, but over a card that was destroyed because of her own actions? Not so much.
I have to assume that the bank manager was not “respectful” enough of the cops that came into her bank to try to intimidate her into… something, and that upset their sense of self-righteousness. If they had encountered this attitude elsewhere, they would have let their feelings toward disrespecting their authority known in a much more immediate fashion.
I doubt that there will be many to defend the police’s actions in this case, but I have to say, if police are this brazen to try to intimidate bank managers, why do we really think that they will be any more professional around people who have less power?