Possible sticky: Diagnosing tech problems

To quote a curmudgeonly but knowledgeable friend who helps me with motorcycle problems:

“Don’t flail”.

That is to say, when you’re trying to figure out why something has gone wrong, don’t grasp at straws/jump to conclusions/run around like a chicken with its head cut off.

Start by relaxing. Take a walk, enjoy the day.

Come back. Look with new eyes. Did you overlook anything. Is it plugged in? Is it turned on? (The first two questions any computer hardware tech should ask).

What changed? Yes, it’s possible that something died while you weren’t looking. Sometimes it happens. But assure yourself that you (or someone else) did not fiddle with something.

True story:
“My sound card died”.
(followed by several moments of checking diagnostics)
“Sir, do you have a set of speakers plugged into the sound card?”
“Yes!” “Are you sure?” “Yes!”
(followed by anxious minutes of testing everything)
“OK, see if you can find a set of headphones. Your speakers may have a problem.”
“Are you sure? It’s hard to get back there…”
“Yes, please.”
(moments of silence)
“Uh…” “Yes?”
“The plug fell out of the card. I pushed it back in.”
(Sound immediately comes out of card).

If you post to SDMB with a problem, be ready to do some diagnosis to eliminate possible causes. That may mean several minutes testing various configurations, etc. I know it’s a pain, but all Dopers can do is guess unless they have some good data points.

PS - Observation about home networking: Unless you understand networking, let your ISP set up home networking for you. You’ll have fewer gray hairs.
Definition of “understand”: You know what a “MAC” and “IP” address are (and the difference between them) and what DNS is. You also know the difference between a router, a switch, and a hub.

Ummmm…

Printed in the front of every Volvo Cars training manual
**Diagnostic Procedure
[ol]
[li]Verify the complaint[/li][li]Determine all related symptoms[/li][li]Analyze the symptom(s)[/li][li]Isolate the problem[/li][li]Repair the problem[/li][li]Verify the repair[/li][/ol] **
In the real world the way this works is like this:

  1. My sound card does not work. Verify that it does not, check the volume control in Windows. OK, it does not work.
  2. Is there anything else on the computer that is not working? Is there anything else on the desk that does not work?
  3. Go get a cup of coffee or a soda, or go take a leak, or play with the dog. Walk away for a bit and think about what you have learned in steps one and two. Think to yourself what could make my computer lose it sound (plus any other problems you may have discovered in step 2)
  4. Come back and check those things you thought of in step 3.
  5. Fix it.
  6. Make sure it works now. More than one time in history there have been stacked failures, or someone made a mistake in one of the previous steps.
    When step 6 is successful, smile, and walk away whistling No body does it better to yourself. :smiley:

Diagnostic Procedure (RL)

  1. Verify that there really is something wrong with you computer.
  2. Fiddle around with you computer for an hour.
  3. Call Tech Support

How to Repair Electronic Equipment:

  1. Perform smoke test by pluging in and turning on equipment.
  2. Put out fire and unplug equipment.
  3. Replace components burnt beyond recognition.

©2007 William Lynes

I don’t see a General Question here. Off to MPSIMS.

Colibri
General Questions Moderator