Problem running AdAware

Factual Questions
1

A colleague was having trouble accessing email (Outlook Express), and so decided to run AdAware. When he runs AdAware, it gets stuck at about the same place each time:

CLSID{0CF774D0-F077-11D1-B1BC-00C04F86C324}

This seems to be related to scrrun.dll

Any ideas why any of this happens or how to resolve? Doesn’t seem to affect other things on their PC.

FWIW, we did run Spybot S&D and got rid of a few things, but that hasn’t changed anything.

2

Have you tried the MS anti-spyware?

3

The program does not appear to be spyware. At one point, a version of Spybot exhibited this behavior on a different file, but the next version fixed it. You have a couple of options:

  1. Wait. In the previous case, it would eventually continue.
  2. Wait for Spybot to come up with a patch.
  3. Post the question on Lavasoft’s Bulletin Board.
  4. Use Microsoft Antispyware.
4

I have to disable my **virus protection ** to run AdAware, or it gets stuck as well.

5

What virus software are you using? I have used AVG for a long time (it’s free) and never had a problem with it conflicting with AdAware.

You may want to try a program, I believe it’s called, Security Task Manager. There are a few others that do the same thing. Basically it shows you everything running on your computer. Some of these spyware/malware programs start up when your computer does, and programs like Spybot or AdAware can’t get rid of it completely while it’s running. You can use the task managers to stop the program so it can go away on the next scan.

Sorry if that doesn’t really answer the question, but it’ll let you know if there’s anything else going on in the background that those programs aren’t picking up.

6

I don’t know that they’re running any Antivirus stuff. (Any recos for good AV shareware?)

AdAware always sticks. It just doesn’t always stick on that same CLSID. Sometimes it’s a second one (CLSID{0C7FF16C-38E3-11D0-97AB-00C04FC2AD98}). I didn’t write that second one down myself so it’s possibly not 100% correct.

I guess the core problem is running Outlook Express, and the AdAware sticking is a symptom of that problem.

7

http://boards.straightdope.com/sdmb/newreply.php?do=newreply&noquote=1&p=6755903.

8

I hope the first link doesn’t go in to recursion

9

Thanks for your link (the second one :wink: ). Any experience with the stuff? I saw a thread mentioning some alternatives recently but my SDMB search skillz are not mad.