Right now I am using my travel computer; first time I have traveled in 2 years. Since then I have gotten a new laptop, seen the boards convert to discourse, and become a moderator. For travel I use a nearly ten year old Surface. Today, for the first time, I have seen that Mod actions are shown in yellow. In other words, my home machine doesn’t show any color. It is perfectly capable of displaying yellow normally, just doesn’t seem capable of displaying the yellow overlay of staff color. Recently, I had to fill out a form that involved checking some boxes. The check marks just didn’t show. I cranked up the Surface and the check marks showed as a white x inside a black background. Does this seem like a problem with the graphics card or with the display? Any suggestions on how to repair? Unfortunately, I won’t be back home for 12 days, so any suggestions will have to await my return
Let’s have a look at it. DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the ‘save all information’ button and save it to a file then attach that file here (or post a link to it on say Dropbox).
You may want to check it for personal details before publishing it.
Update your drivers, hopefully it’s an easy fix.
Could it be a case of a bad color calibration profile knocking out a very narrow color range? Definitely try a different web browser too.
Thanks for the suggestions. I will definitely try them when I get home, which will not before 11 days. I had never heard of DXDIAG. When I check drivers, it claims they are up to date. I use Firefox, but can easily try the win explorer. As for color calibration, I had fiddled with that repeatedly, with no change.
If that is the Windows check, that is not reliable. If you post or link that dxdiag.txt we can tell from there.
I would also check that all the software involved in the chain is the same revision. Easiest to just update all. The operating systems as well, if they are compatible. Different combinations of browsers, operating systems, software versions, can throw out some very odd problems.
Home again and I tried the Edge browser with no change. I ran DXDIAG and it produced a huge file (over 1300 lines). I am not going to attach the whole thing here, but I have extracted the 79 lines that contain the string Video. It’s all gibberish to me, but here goes:
Video Accel: Unknown
Video Capture Devices
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.19041.1110
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,10.00.19041.1320
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.19041.0001
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.19041.0746
Video Renderer,0x00800001,1,0,quartz.dll,10.00.19041.0746
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.19041.0001
Video Port Manager,0x00600000,2,1,quartz.dll,10.00.19041.0746
Video Renderer,0x00400000,1,0,quartz.dll,10.00.19041.0746
DV Video Decoder,0x00800000,1,1,qdv.dll,10.00.19041.0001
Enhanced Video Renderer,0x00200000,1,0,evr.dll,10.00.19041.0546
MPEG Video Decoder,0x40000001,1,1,quartz.dll,10.00.19041.0746
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.19041.0867
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.19041.0001
DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.19041.0001
Video Capture Sources:
MEDIASUBTYPE_MPEG2_VIDEO, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_WMVR, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVA, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_h264, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_H264, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_WMV3, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMV2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMV1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WVC1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_AVC1, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_MPEG1Payload, MPEG Video Decoder, CLSID_CMpegVideoCodec
MEDIASUBTYPE_MPEG1Packet, MPEG Video Decoder, CLSID_CMpegVideoCodec
{6C737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{64737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{64687664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{20637664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
Video Decoders:
Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}, 0x1, msmpeg2vdec.dll, 10.00.19041.1320
Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT, 0x1, msmpeg2vdec.dll, 10.00.19041.1320
WMVideo Decoder MFT, CLSID_CWMVDecMediaObject, 0x1, wmvdecod.dll, 10.00.19041.1110
VP9VideoExtensionDecoder
MPEG2VideoExtension
HEVCVideoExtension
Video Encoders:
WMVideo8 Encoder MFT, CLSID_CWMVXEncMediaObject, 0x1, wmvxencd.dll, 10.00.19041.0867
WMVideo9 Encoder MFT, CLSID_CWMV9EncMediaObject, 0x1, wmvencod.dll, 10.00.19041.0001
Microsoft MPEG-2 Video Encoder MFT, {E6335F02-80B7-4DC4-ADFA-DFE7210D20D5}, 0x2, msmpeg2enc.dll, 10.00.19041.0001
VP9VideoExtensionEncoder
HEVCVideoExtensionEncoder
Video Effects:
VideoStabilization MFT, {51571744-7FE4-4FF2-A498-2DC34FF74F1B}, 0x1, MSVideoDSP.dll, 10.00.19041.0746
Video Processor:
Microsoft Video Processor MFT, {88753B26-5B24-49BD-B2E7-0C445C78C982}, 0x1, msvproc.dll, 10.00.19041.0789
Microsoft H264 Video Remux (MPEG2TSToMP4) MFT, {05A47EBB-8BF0-4CBF-AD2F-3B71D75866F5}, 0x1, msmpeg2vdec.dll, 10.00.19041.1320
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
Sorry, nothing useful there. Can you upload the whole file to Dropbox or similar and post a link? Failing that, at least the whole section titled Display Devices please.
You can say that again. I went nuts troubleshooting a display/video/graphics issue barking up the wrong tree(s) thinking my drivers were fine, so said Windows. Went directly to the maker of my video card’s website, downloaded the latest driver, and BAM! I was good.
I had a user a few days ago with an nVidia driver from 2017, Windows told my user there were no updates available for it. We checked on the nVidia site and there was one from this month for them!
With real help from @Askance I was able to find, download, and install the latest video driver. But, alas, the problem did not go away. I am beginning to think it is a hardware problem. I have lived with it for a year and a half and I guess I will continue to. Part of the difficulty is just describing the problem since it comes up in obscure places (like staff color, or clicking some boxes with check marks).
Did you try a new Windows user, as I suggested?
Do you have access to any other monitor to try swapping that out?
Does this affect any other websites?
But I will ask my son (he is an ex-Microserf) to try signing on remotely and see what he sees.