From what I’ve read, an ER has to stabilize you if you’re about to die or get a lot worse. The ER doesn’t have to hand out pain medication, or antibiotics for routine infections.
Kidney infections are quite painful, but are generally not life threatening.
The clip is a “dramatic re-enactment” of what Jewel claims happened. Depending on what actually happened, the admittance clerk might have thought that Jewel was looking for opiates, not antibiotics. I suspect that what actually happened was something quite different than what is portrayed. Antibiotics take a while to work, you don’t just take a pill or get a shot and immediately start to feel better. It takes at least half a day, in my experience, for an antibiotic to zap the infection to the point where the pain starts to subside. I’m sure that Jewel was in a lot of pain, but I’m not sure at all that this went down like she portrays it.
ERs don’t have to treat chronic conditions. I’m a diabetic, and if I had a significantly high or low blood sugar, and my husband took me to the ER, I’d get treated for the high or low blood sugar, because that problem could cause serious damage or even death. I WOULDN’T be treated for diabetes as such, I’ll only be treated for the specific, health/lifethreatening problem. I’d be told to make a follow up appointment with my regular doctor, or with an internal medicine specialist, to treat the diabetes.
A lot of people use ERs as their primary medical resource, which is inefficient and costly. I suspect that Jewel wasn’t seeing a doctor on a regular basis, precisely because she didn’t have insurance.
On a few occasions, I’ve had to go to the ER, and a couple of times it’s been for breathing problems. Trust me, when the admitting clerk saw that I was having problems breathing, I was whisked into a treatment room and put on oxygen. I tried to dig my insurance card and driver’s license out of my purse, and was told quite firmly to worry about it later. The admittance person was only concerned about knowing things like whether I was allergic to anything. You know, stuff related to my treatment. It’s true, after I was stabilized, someone from Finance wanted to have a look at my card, and wanted to know how I was going to pay, but I was not in distress by that time.