Coming from the Winter Flight Cancellations and Getting All Those People Where They're Going - #40 by Folacin thread, let’s talk about Enterprise Rent-a-car.
My son and DIL’s SWA flight was cancelled last night. After determining they couldn’t get another flight for 3-4 days, they hopped on various apps and low and behold Enterprise had a car they could rent for a one-way trip to their destination. They book it and pay for it.
Show up this morning at 9:45 to a suspiciously empty parking lot. They are told that they are 5th in line for whatever vehicles may show up.
More phone calls, and, it being Enterprise, simultaneously driving to another nearby location. The manager there is apologetic, says he doesn’t think he’ll get any more vehicles today, but we should hang with him a bit. DIL meanwhile has been on the phone with Enterprise and the regional manager would call her ASAP with a resolution.
And then, a Christmas miracle. Turns out FedEx rents a boatload of minivans at Christmas as overflow delivery vehicles. They weren’t due back for a week, but five of them got turned in as we sat there. The Guatemalan family that were waiting when we got there got the first one, and then we got the next.
So it all worked out, but the bastards shouldn’t rent you a vehicle they don’t have. On the other hand, if they hadn’t, we wouldn’t have been in the store to get one.