If I had actually done web searches, I never would have signed up, as there were so many horror stories.
But I did. I signed up exactly a year ago, and the only problem I ever had with them was they sent me a wrong movie once, which they promptly shipped out without hesitation.
Other than that, no mail lost during delivery, no accusations that they didn’t receive a movie I mailed back to them.
I’ve always received timely delivery and have had no complaints. Never even had a DVD that wouldn’t play, unlike the past half-dozen I’ve had at my local video store in the last year.