Hey what a very clever dodge. I doubt anyone will see though it. Disagreeing on issues is one thing but such obvious misrepresentation of another Dopers posts is pretty dam shitty. Even in the pit. I see you’ve already been called on it by another poster.
Your lame attempt at cover now only makes it seem deliberate. Congratulations on being such a disingenuous jackass.
I’m going to make the outlandish suggestion that you actually read Chimera’s posts and decide for yourself if** Shodan** is accurately portraying what Chimera wrote. If you can’t see the clear and blatant misrepresentation I’ll be amazed.
There’s no reason to assume they cost the same nor does it matter.
It was an extended warranty. Let’s make an educated guess that it’s on two different products and they don’t cost the same. Chimera mentioned a serial number. If you have a plan connected to device A with serial number and you have a different plan connected to device B with a different serial number it’s not usually as simple as using white out to change the device and serial number in plan B to now apply to device A.
The system probably treats these two plans as two separate and different products.
Chimera already said {you’ll see it when you read the posts instead of guessing based on others posts} that the solution was to sell her another plan to replace the one mistakenly canceled, then cancel the one she wanted canceled. He can adjust the cost so in the end she only has the plan she wants , and it hasn’t cost her any money. He was willing and able to do that from the get go but she was screaming irrationally and refused to listen to the solution.
Does it really help you to get someone else to tell you which it is rather than just read the posts and see for yourself? Comon.
WTF. What does that , even if it’s true, have to do with what Chimera wrote in comparison to what Shodan claimed was true?
HAve you read Chimera’s posts yet? Why are you rambling on without doing that?
It’s a simple concept. When Shodan claims something to be factual that Chimera never wrote and never even heavily implied then it’s misrepresentation.
shame on you. You neglected to quote this part
Isn’t an honest shipping error what we’re talking about? It doesn’t say, fuck them it was their mistake.
Oh that’s hot!!
For what it’s worth I agree that some reasonable compensation is good customer service. The key word is reasonable.
If I have to replace a TV for someone because they got a bad one I might throw in a free HDMI cable with the replacement TV as a way of saying , “I’m sorry you had a problem and appreciate your business.”
You’re right, life is sometimes inconvenient. Sometimes you get a bad product and that’s just life so don’t demand I pay for your time and gas because you live an hour away. I won’t. But I might do something to acknowledge you had a bit of a hassle and show I appreciate your business.
Fuck! Can’t cosmosdan just, like, post a video clip of him fellating Chimera, so we can be done with this thread? I mean, he so clearly wants to do it, so why not just put it on the record and be done with it?
I thought of that. But then I’d have to delete the the video I have of you licking my ass while I’m banging your mother. I’m far to sentimental to do that.
I know you probably won’t get this but it isn’t just about defending Chimera because Chimera doesn’t need my help. It’s about the irritating group practice of gleefully jumping on someone to criticize them when you don’t even have the sense to read what they actually said and grasp it. It’s about making shit up and posting it as if someone actually said that. It pisses me off and I get to say so.
As for being done with this thread. Who the fuck is stopping you dipshit?
I admire your attitude and confidence.
I’m skeptical… it’ll be hard to top the book.
I’ll have the paperback and audio version available soon. They will be at the Boarders on Obsession bookstores nationwide. 
cosmosdan:
Fuck off, jackass.
I think by the time you can actively hear the tension and frustration in someone’s voice, things are already very, very dicey. Many people will try to mask their negative feelings as long as they can, especially when dealing with strangers in a business setting, for the sake of not looking or feeling like an asshole. (The ones who won’t, by and large, start off abrasive from the get-go.) IME, the audibly tense but still civil stage lasts about a minute and a half without intervention.
And that intervention is, often, much more difficult and involved (and less effective at smoothing them down) than it would have been in the earlier stages. It’s a lot like treating for shock in that respect. Early prevention is trivially easy–a simple acknowledgment that things are not going as they should through no fault of the customer’s, and an explanation of what’s going on goes a long, long way if you offer it before people start getting crabby. Treatment after problems become apparent is an absolute mess–no matter what you say or do, the customer is much more likely to leave mad and tell everyone they know what a PITA getting a foul-up fixed was. Once that bitch switch gets flipped, it tends to stay flipped.
Letting things get to that point is bad for business, it’s bad for the customer, and it makes your day more unpleasant than it really needs to be. I personally am opposed to my day being more unpleasant than it really needs to be, so I treat every customer as though they’d had just about enough of this shit and explosion is imminent. It seems to work pretty well–I’ve only ever been screamed at by a customer once in 15 years, and that was some asshole trying to scam a free meal who was cursing and yelling because I brought his daughter exactly what she ordered.
As I said, her behavior was unconscionable. But as Chris Rock says, “I ain’t saying it’s right. I’m saying I understand.” Especially if, as indicated in the OP, his leadoff could be parsed as him saying that he can’t/won’t help her. I mean, “I can’t undo the refund, but I can sell you a new policy” does not immediately scream “I can fix this at no further cost or hassle to you.” I can see it being the last straw for someone whose fuse had nearly burned through.
Hey,
This isnt a customer service hotline. Though I wish it was so I could hang up on your ass…
Reminder:
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Gfactor
Pit Moderator
I get calls all the time demanding the impossible…everything from restoring signal to a customer in the middle of a blizzard (I’m a tier 2 tech support for a satellite company) to the completely unreasonable (No, I will NOT tell you my last name or where I live), but the fact is, if my company makes a mistake, it is my job to resolve it to the best of my ability, or get someone else involved who CAN fix it.
If the customer is screaming and cussing, well, that’s not something the customer should do, of course. I didn’t cause the problem, so why beat me up about it?
But it doesn’t matter how the customer acts towards me. My company screwed up, so I will apologize and fix the problem. If the customer is an asshole is matters not a whit.
If the OP can’t handle unreasonable, asshole customers, maybe a different job would be in order…
Late to the party and as out in left field as any.
1> My company is clear about it: if someone is an abusive asshole, hang up.
2> I don’t give a fuck how much abuse you pride yourself on taking, and because you believe you take more doesn’t mean I need another job. See #1 above.
I take quite a bit and turn around almost 100% of my calls. Hell, I got three “supervisor requests” just today that I turned from angry people to happy customers. Most of the time all you gotta do is be nice and actually resolve their problem when other people couldn’t. I’m good at that. But if people refuse to be civil, again, our company is quite clear about it. Hang up.
I’d hear some of the same macho bullshit when I worked Security. People who prided themselves on the amount of deep shit they could get into and handle. That because I wasn’t willing to wade in and “bust heads”, I should find another job. Utter bullshit then, utter bullshit now. Because I don’t work the same way, because I take advantage of my company’s policies, because I handle people a little differently than you - different from your pride in how much abuse you can take and still do the job - doesn’t mean that I should find another job. Maybe YOU should find another mindset where being tough and professional doesn’t depend on how much shit you have to put up with.
Yeah, I’m the jackass who can read.
Your company fucked up, and you refused to help the customer because that customer was being rude. That is a failure on your part, no matter what you’ve accomplished in the past. Just because I wasn’t the second person to reply to your OP does not make what I said “out of left field”.
Just because you CAN do something doesn’t mean you should. This customer isn’t just going to go with the competition now, she’s gonna tell everyone she knows that your company screwed her, and the last guy (girl?) she talked to told her couldn’t help her, but he’d be glad to sell her something?
Exactly.
I’ll just bet that you’re a real treat to work with.
They keep saying it’s a guy, but its limp-wristed, self righteous posting style really has me wondering.