You just keep om earning those first two letters. Now that’s entertainment.
Wow. What a, um, devastating comeback.
Oh. And keep on suckin’, cosmosdan!
That’s a generous offer but no thank you.
Right, nothing like the gems you keep puking out.
Apparently you’ve missed the parts where I’ve stated *repeatedly *that you *can *work with the vendor if you believe it was an honest mistake (and that you probably *should *if you wish to maintain a good working relationship with the vendor). However, this is a discussion of someone’s legal rights, not what they should or may do.
Hot.
Don’t you fucking foist him on my gender.
True, but that sure looks like something more than just advice. I’d say that an honest mistake isn’t necessarily a gift.
As I said before, what doesn’t make sense about taking that concept too literally is the idea that a company sends out the wrong item, and that item is considered a gift, and they still have to send out the correct item, with the first, incorrect item, being a loss.
I do think that companies who do a lot of shipping eat most of their mistakes simply because handling items again , paying for return shipping etc is too costly.
It “doesn’t make sense” because it’s putting the balance of power on the side of the consumer. If we didn’t have this protection, scammers could mail you all kinds of things and demand that you pay for them or return them. With this protection in place, it means that companies just have to mail out the right shit, which is what they should be doing anyway. If you can’t keep track of what you’re supposed to send to whom, I’m not going to have any sympathy if it destroys your business. If it’s happening often enough that it’s eating into your bottom line, you’re too damned stupid to own a business.
Before I elaborate let me concede that it appears you are correct in a technical sense. In a practical application I think there’s more to it.
Yes there are laws to protect the consumer and place a responsibility on the merchant. Bait and Switch laws were put in place because merchants were blatantly gaming their customers. Still , there are limits to those laws that allow for honest mistakes without punishing the merchant to much.
Examples; many consumers think there’s some law that compels a merchant to sell an item the tagged price even if it’s a mistake. No such law. If there was we’d be wide open for consumers switching tags and demanding the lower price. Merchants have a policy dealing with those mistakes.
Sometimes mistakes get into print and the price or the details are wrong. In that case the merchant posts a correction and disclaimer in the store and by the product itself.
I’ve had customers insist they get the price in the paper or get a free upgrade to match the specs in the paper. Sorry, please read the disclaimer.
That’s why I think we see that wording concerning the honest mistake. I’m sure if the company sends you the next model up or more it would be hard for them to reclaim it and they might not even try.
I’m only saying that if you got the next model down and wanted to get the correct one the company might insist you return the other at their expense before they ship out the correct one. As you say, most reasonable customers would likely cooperate.
So, once more, I concede you were correct and I was wrong. I think I should be punished 
Spankings cost extra.
Sigh! They usually do.
(in regards to hanging up on abusive customer)
FWIW, my company has exactly the same rule. If someone is cursing and generally being abusive, you hang up after a couple of warnings. In my almost 6 years at this company, and having dealt with calls both as an agent and as a supervisor, and having dealt with ALOT of pissed off people, I have hung up on exactly 1 customer. It’s not an option that gets used much, but it is there.
I think I end up hanging up on about 2 people a month. I hung up on someone earlier this week after three warnings and even had my boss listen to the call because the guy was very angry and profane, demanding something he wasn’t going to get (complete product replacement for free, the better part of a year out of warranty) and was just incapable of any form of reason.
A guy just down the row from me ended up hanging up on two people just today, after several warnings to each. He sits right next to our boss, so I know it didn’t start based on what was coming out of his mouth.
Some people just think that if they scream and yell, they’ll get what they want. Unfortunately, when they do this in public, many people give them what they want (as one of my co-workers calls it, the idea is “If I give you what you want, will you go away?”.) So they go through life thinking that if they throw a childish temper tantrum, the other party will be annoyed or embarassed enough to give them what they want.
Unfortunately for them, we work for a company that thinks, says and actually acts on the idea that they don’t require us to surrender our dignity to do the job or tolerate being verbally abused. Don’t like it? Then don’t verbally abuse us and you’ll never have an issue.
Honestly, on my end of it, I can only look at the people who say they’d never do business with my company or that we’re “unprofessional” and think “Ok, here’s an ass who thinks this is perfectly acceptable ‘adult’ behavior and is only mad because they don’t like the idea that their shit won’t pay off with us.”
Hell, before this I worked Security for four years, and even there it was simply amazing how many people would get into a situation where they seemed to believe that throwing a tantrum with us, or worse, with the police, would somehow work in their favor.
When I become Emperor of the World, these people will be consigned to Chimera’s Home for the Terminally Stupid and forced to wear adult diapers for their Thought Crimes. 
Sadly, yeah. This was highlighted for me way back when I worked box office at the campus theater. Our managers would give in to bitchers and whiners to make them shut up and go away, which meant that the people who acted like spoiled children got what they wanted and the people who acted like reasonable adults (“Oh, you can’t do that for me? 
Oh well, not your fault, thanks.”) got shafted.
What was the rationale for not giving those who acted reasonable what they asked for?
Regards,
Shodan
Which just goes back to “Letting people get what they want because they threw a temper tantrum only teaches them that this is the way to get what they want.”
Saving the company money, I’d assume. If they’re just going to take it, why *not *fuck the customer to your benefit?
Honestly, I can’t remember, it was 6 years ago. I believe it was your typical ‘No refunds on show night’-type policy, which at the very least makes it awkward when they’re reasonable.
“I need a refund.”
“I’m sorry, you can’t do that the night of the show.”
“Oh, okay. Sorry for wasting your time.”
“And those are the magic words! Here’s your refund, sir.”
The best thing employees can do in a situation like that is just apply ‘no’ equally to each and every person who asks regardless of temperament. Which management didn’t do. I loved the job, not the bosses so much.
Chimera, I don’t think that anyone thinks you don’t have a right to hang up on a customer who’s being verbally abusive. (Or at least, most of us don’t.) Personally, *my *objection was that I thought that if you’d handled the call with any modicum of tact, responsibility, and common sense, you could have avoided the screaming part altogether.
Well, see, that’s exactly it. A company exists to make money. If it doesn’t make money it stops existing quite quickly.
Whether you are fucking customers over or not is really subjective though sometimes.
Some customers are simply not worth, financially, keeping.
Let me give you an example:
I work for an ISP and I deal primarily with commercial customers. It is made very clear when your business begins service with us that we provide internet access, but we are NOT your internal IT department. We get calls daily that run something like this,
“I have a computer that can’t get online! Fix it, you fuckers!!”
“OK, are your other computers able to get online?”
“Yes! What the fuck is wrong with your service???”
“Obviously… nothing is wrong with our service.”
"Get a tech out here RIGHT FUCKING NOW!!!
“Uh… no. Let’s do a little troubleshooting and see if we can figure out why that one computer can’t get online…”
“Fuck you! Get a tech out here right now!”
Nope, ain’t gonna happen.
It costs us something like $100 to roll a truck to your location, and I’m not going to do it unless there is reason. The tech won’t fix your issue, most likely; and you will have wasted your time, my time,and the tech’s time. You wanna troubleshoot over the phone? I’m fine with that, and maybe we can fix it.
That’s not good enough for you? Fine, go with another ISP. You’ll have the exact same issues, and we won’t be losing any money or time dealing with it.
Some customers aren’t worth the trouble or money. Such is life.
Is that fucking the customer over? They think so, I don’t.