Hi folks - I’m a former IT guy. But it’s been a few years. I run Win10 Home on all my gear.
I am the tech support for my 95yo MIL. She has a PC with Win7Pro that she gets along with OK. Her fading memory / mental capacity is such that she could never adapt to a newer OS; it would simply be all new and totally unusable every day. But she can get along OK with what she’s got; emailing, buying stuff at a couple familiar websites, checking the weather, playing her games, etc.
Until she does something random and her PC is “broken” until I can visit to fix it. Last time she somehow got 50 tabs all open to gmail in her browser. On the old slow PC, that pegged her CPU for several minutes when Chrome started. And of course it re-opened the same tabs if you closed Chrome & tried again or rebooted and tried again. (Yes, I’ve since reconfigured her Chrome to reopen to a single blank tab on restart; one silly goof down, just 57,435 to go! Bless her heart! )
Ref COVID and the challenges getting me into her old farts’ home to fix this stuff I’d like to pre-install and pre-configure some remote control software so I can do these trivial fixes for her promptly on request.
I brought my laptop to her place last week & tried experimenting with Win7’s built in “remote assistance” feature. It works and my Win10 remotes in just fine. At least when I’m already on her LAN. But she’d need to start that app, have it save a connection file someplace on disk, then start GMail and email me the file as an attachment. That’s way too many steps for her on a good day on a good PC, much less on a bad day on an ailing PC.
We’re both get internet via Comcast cable, so both her & my internet-facing IP addresses are dynamic. I can control all aspects of firewalling at my end, but her cable modem/router is a locked down blackbox I have no access into.
So: I'd like "free", but I can stand to spend some money if needed. I want something I can install on her machine that I can connect to remotely. Ideally with no more interaction at her end from her than clicking "OK" to a popup telling her it's me, not some Bulgarian criminal. Which identity proof would be enforced somehow by software, like my end delivering a certificate or pre-arranged secret or something. If her end has to initiate the connection that's not ideal, but is tolerable.
I Googled around and found either SME products for $150/yr/station or products to install on your Android / IOS phone / tablet to control a PC. Not my mission.