Does anyone know if it is possible to get the records that show how many times I have called a toll free telephone number? Since it is a toll free number it does not show up on my phone bill, but I am assuming that there would be some record of the call taking place because someone must have been billed.
Contact your phone company and ask.
I tried that but the number they gave me was voice mail and I left messages and never got a call back. Yesterday they called me back and the only way to get them is through a court order.
I had something odd like that once as well. We were getting constant calls from, what I assume, was the same number. It wasn’t a person, it was a fax tone, but these were coming in about 10 times a day, for months. I’m sure our voice number just wound up in someone’s fax list and their machine (or computer) kept trying since it wasn’t getting a fax tone. Called the phone company, they put a trace on our line, then we would call them back every few days with the exact times and dates we received the calls. After a few weeks they told us the fax tones are coming from a small handful of numbers and we just need to get a court order to see them.
Well, woulda been nice to tell me that at the beginning and I wouldn’t have bothered.
I used to work in telcom and they absolutely do have a record of all your outgoing dials. I can’t see why you would need a court order as long as it’s your name on the account. I suggest you keep trying different people at your provider, eventually you might get someone knowledgeable and nice enough to pull the full call records for a specific period.
YOU are calling the number and you don’t know how many times you’ve called it?
Why wouldn’t you know how many times you called it?
I know from working in a call center and at a hotel in accounting, the owners of those toll free numbers get a list.
For example when I worked in a hotel, every month I’d get the phone bill. Let’s say my toll free number is 800/123-4567
In addition to the phone bill, I’d also get a CD that listed the phone number of every person who called 800/123-4567.
This way I could monitor it. For example in the hotel I worked for, I would find employees giving the toll free number to receive long distance calls from relatives.
Or you could find problems. I once found an employee that was receiving calls lasting one or two hours. Turns out it wasnt her, it was a disconnect issue with the trunk line.
The reason the owner of the toll free number gets the info is they are billed for each call. This is why you can’t caller ID block toll free calls, as they are paying for each call
Ahh, but when you call a toll-free (AKA 800) number, you aren’t the customer. The receiver of that call is the customer - because they’re the one paying for that call.
As Markxxx pointed out, the recipient of toll-free calls gets an itemized bill (and usually a computer-readable tape/disk) each month that includes all those calls. I used to work in one of the home-shopping companies, and it was occasionally my task to wander through those records attempting to help local authorities track down folks who ordered merchandise through our toll-free numbers with stolen credit cards.
(We already knew from our order entry system which operator had taken the fraudulent order and the time-of-day he/she processed it. The phone records would include the time-of-day, the operator the call was connected to, and the calling number. Put the two together and we could give the local authorities the phone number that was used to make that fraudulent order.)
Sorry I replied the other day but it did not post.
[QUOTE]
[/YOU are calling the number and you don’t know how many times you’ve called it?
Why wouldn’t you know how many times you called it?
QUOTE]
The timeline covers about four years and I did not know I was going to have to keep track. Basically they are saying I called them three times when it was more like forty.
Turns out the only way to get the records is with a court order.
Although the recipient may be paying for the call, that is irrelevant to whether the caller can get the info. My cell phone bill itemizes every call I make or receive, including toll-free. I’m still surprised that the phone company would require a court order, but if they do, they do.