“A good train route, Chicago to Seattle and that in between is heaven a bad one Chgo to NYC is a nightmare.”
Which Chicago-New York train are you referring to? The Three Rivers via Akron, Pittsburgh, and Philadelphia, or the Lake Shore Limited via Cleveland, Buffalo, and Albany? The latter has a proper dining car and modern sleeping cars, while the former has only a cafe (7-Eleven-style microwaved frozen food) and older sleepers. Then again, I’ve heard that some people like the older sleepers – different strokes and all that.
“Amtrak is even ruder than the airlines.”
I’ve heard stories of both very rude and very friendly Amtrak personnel (and variations inbetween), sometimes from the same traveler or even the same trip. In my personal experience, five long distance train trips, all the Amtrak personnel I encountered were polite and most were friendly. Amtrak DOES have a problem with some bad apples who were hired in the 70s and early 80s when an Amtrak job was considered almost an entitlement and a lifetime position, and when many believed that the passengers meant only more work to do. Amtrak has actively tried to weed that out in their new hires, and have generally been successful.