Over Christmas, I rented a car because mine was in the shop.
When I returned the car, I parked it in the lot, the guy at the counter took the keys and was gone for 5 minutes or so, then came back, printed my receipt, and I was on my way. An hour or two later, I received a call from them saying that there was damage to the car, and they’d follow up.
Several weeks later, I received a notice in the mail with photographs detailing the damage (cosmetic damage to the front end), and an invoice.
I carry only liability insurance, so my car insurance doesn’t cover this. My credit card does have rental car insurance, so I’ve started the process there.
At no point while I had the car did I run into anything, and I never noticed any damage. Nor, I assume, did the employee who checked the car on its return. Do I have a reasonable claim that it’s not my fault or problem?
Looking for guidance from someone who’s gone through this sort of thing before. What’s my best plan?
And, yes, from now on, I’m taking video of a full walk around the car as I return it.