Rental Stores - General Questions

Hello all -

My wife and I live in a development that butts right up against the back of a rather large rental store. They’re pretty good neighbors actually. The store rents furniture, appliances, and other items meant to furnish a home.

I have a few questions that my wife and I ask again and again when we’re passing the the store coming home. I would ask the people at the store but it seems rude to me. So I ask you…

  1. I do the math just from their posted specials and the cost for rental seems crazy. You could get a very small loan or a credit card and do better to buy and pay off. One would have to have some form of decent credit to get the rental - so I would assume some credit provider would take a chance. Why rent for so much money?

  2. Are the items rented, re-rented? I see stuff leaving all the time. I can’t remember ever seeing stuff coming back. I would assume much would come back in used condition so much so that it couldn’t be re-rented. Can you re-rent a mattress? Eeeewww.

  3. How much stuff is rented? We live in a small town and all I ever see is one thing after another being taken out of a box. It’s an endless supply of cardboard. They’re very nice about letting the people in the development come and take boxes when we need them.

I’m just interested in the overall concept of the business. Anyone have a friend or relative in the business and can shed some light on it?

Thanks in advance -

Disclaimer: I have never worked for a rent-to-own company (I assume that’s what this is), but I did work for a payday loan company, geared toward the same type of consumer.

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  1. I do the math just from their posted specials and the cost for rental seems crazy. You could get a very small loan or a credit card and do better to buy and pay off. One would have to have some form of decent credit to get the rental - so I would assume some credit provider would take a chance. Why rent for so much money?**

These stores are geared toward consumers with sub-prime credit, those who often won’t qualify for credit cards or small loans. Actual credit is usually not checked, but other means of looking at histories with rent-to-own and other sub-prime credit companies are used.

Also, these stores can be effective for people who do not intend to actually own the goods at the end of the period - for example, if I was a renter who did not need to actually purchase a washer and drier (whether because I didn’t want to move it or because I didn’t intend to be in the area for a long time and wanted to have them, but again not move them), I could rent them and return them when it was time to move again.

2. Are the items rented, re-rented? I see stuff leaving all the time. I can’t remember ever seeing stuff coming back. I would assume much would come back in used condition so much so that it couldn’t be re-rented. Can you re-rent a mattress? Eeeewww.

I’m not sure - my understanding is that it depends on the condition of the goods and the terms of the agreement. For many people, the plan is to actually own the goods at the end of the term, so there wouldn’t be a return. Goods can be repossesed by the company, and those goods are often sold at a substantial discount. I used to work next door to one of these companies and I considered purchasing a repo’d washer and drier very cheaply, but decided not to because of not knowing what kind of shape it was actually in.

3. How much stuff is rented? We live in a small town and all I ever see is one thing after another being taken out of a box. It’s an endless supply of cardboard. They’re very nice about letting the people in the development come and take boxes when we need them.

Depending on where they’re located, these companies can do a huge business. While they might not do well in some of the wealthiest areas of a county, they can do extremely well in middle and lower income areas.

I’m just interested in the overall concept of the business. Anyone have a friend or relative in the business and can shed some light on it?

The basic idea of these companies is rent-to-own. The customer comes in, picks out what they want, some minor checks are done (but again, NOT a credit check, normally), and it’s delivered to their house (or taken with them, depending on the size of the goods). They make payments - these can be every week, every other week or monthly depending on the agreement and at the end of the term, they own the product. The payments are generally fairly low, say $7.50 a week or something like that. This draws in the level of consumer that these stores cater too - it can be tough to think about shelling out $200 at once for a washer, but paying that $7.50 a week looks much more reasonable. You’re right though, by the end of the term, these folks may end up paying double what the item is actually worth - I think there was a lawsuit several years ago against the RTO companies, but I don’t remember the specifics.

Mostly what Lsura said.

The stores cater to people that “reputable” companies (bank, major credit cards issuers) wouldn’t touch with a 10 foot pole. Their credit is usually shot to fuck and if they want something that they don’t have the cash for, these people will fix them up.

I knew a person that worked at one, and they indeed would do a credit check. The person I knew said that it was mostly to see if they defaulted at another R.T.O. - otherwise, they’d pretty much “rent” to anybody.

Their kinda like the car salespeople you see on commercials during Court or Talk shows that say “No Credit? No problem!”. They charge the people that can least afford it the most interest.

      • Or maybe that should read, “they charge the people who can least figure it out the most interest”. A co-worker has gotten much of his furniture and home-electronics at a rent-to-own store, and quite frankly he’s not bright enough to take a calculator and figure out what he’s really paying for anything. He is learning-disabled but has always held down a (low-paying) job, and when asked he can’t remember what anything cost-- just that if he gets it there, he can get it right away and they’ll just add it onto the weekly bill. He lives with his parents (he’s 21) and they are much the same way. The tiny rental property they live in is stuffed full of furniture and home-electronics–they have a big-screen TV in a living room that’s only 12’ x 14’, for instance. He has another big-screen TV in his bedroom, and it’s quite a bit smaller than the living room. He has been saying for several years that he’s going to stop getting new stuff and pay off the bill, but every few months he gets something new from them.
        ( --Maybe this isn’t a representative customer, but he’s a regular customer, anyway…)
  • I understand that in my area they deliver everything, to make sure they get at leat one good address on someone.
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Fair enough. But from my experience, the clients of these stores usually know damn well they’re getting screwed, but sign on the dotted line 'cause the just gotta get a new TV. The Bank wont touch them and the Visa is maxed (if they can even get one), or else they’d just go to Circuit City and charge it there.