I think my modem has some issues, and I’ve been thinking about replacing it. My disabled wife has a care-giver, who offered me her modem, because she and her family upgraded to a faster service.
I know that you don’t have to use the modem the phone company supplies (in both our cases, it’s Quest), but, in the modem, is a user name and password. I found that out after hooking up her modem, getting no Internet connection, and then connecting to the modem through my web browser. Naturally, it had her user name and password.
My question is, if I, or my wife since the account is under her name, call and ask, will Quest give us the information? I’m just nervous about them asking why we want the information, and either having to think of a lie, or telling that we want to use another modem, but not buy one through them. Although the new modem that I want to use was bought through Quest.
So, if any of you are using a different modem than was supplied by your ISP, did you get any hassles if you needed your user name and password?
Oh, and I am aware that most ISPs won’t support modems that they didn’t provide themselves.
Someone must have set yours up because they don’t come with your username & password already in them. Probably the installer did it for you.
You shouldn’t have to even mention why you need your sign-on info, just be sure to have a bill with you because they might want some verification info (like account number or exact amount of your last bill). Even if you did mention why I doubt they’d care.
I don’t know how it works over there, but over here (AU) it’s very (extremely) common for the ISP UN and PW to also be the primary POP3 email address for the family.
So as an example, an account with the UN ‘username’ would have the email address ‘username@isp.com.au’. So it’s very common for helpdesks to get people asking what their username and password are, because they want to use the email and forget what they are.
If your ISP is really skeevy about giving it out, though, just tell 'em you reset the modem to factory settings. Most, if not all, modems have a button on them somewhere that does this & it deletes your UN and PW from the firmware. Tell them someone did it by accident, and they should give it to you without too much hassle (after you’ve satisfied their ID checking policies, obviously).