Clerk: I’m sorry, your perscription is not ready when did you order it?
Roboto: 2 weeks ago, How could it not be ready, I ordered it while picking up another perscription. I ordered it then because the perscription was to expire two days later.
Clerk: Please write your phone number down…
Clerk: I’m sorry, your perscription has expired…
Roboto: That is why I ordered it two weeks ago, so I could get it filled before it expired!
Clerk: We return all of our perscriptions to stock if they are not picked up in a week, that is our policy.
Roboto: How do I know that, where is your Policy? Why didn’t you simply call me before you returned it to stock… I would have picked it up…
Clerk: (shruggs shoulders) you have to pick it up in 7 days, otherwise, we cancel the order.
I’m sorry, I never do this, but this is one of my pet peeves. Please don’t take it personally.
Prescription. Not perscription.
Sorry.
And honestly, I can’t imagine why you wouldn’t pick up a prescription within a week? I’ve forgotten stuff before, but I think it’s asking a little much of the pharmacy to hold your prescription for two full weeks. They have so many orders go in and out every day - after a week, I can see why they’d assume you weren’t planning to pick it up.
I hate to piss on your cornflakes, but that policy is pretty common. I’m surprised you haven’t run into that before.
I think when I use Savon’s automated refill line their computer tells you how long you have to pick it up, but I’d doubt if when you’re talking to a live person, they’d mention it.
Thanks for the spelling correction Elza, It was about 10 days and I was making 180 mile round-trip work commutes daily and did not need the medication right away. At the Pick-up Counter, there is no Sign informing customers of the 7-day Policy, otherwise, I would have picked it up. I guess Sav-ons figured I died and it was O.K. to return the medicine to stock rather than making a courtesy call.
I no longer use Savon. I now use Walgreens, where I can order refills online and they will notify by e-mail when they are ready to be picked up. And, AND, I can change pickup locations with a simple mouse click. I do not need to transfer prescriptions between pharmacy locations. And there are Walgreens all over the damn place.
However, returning orders to stock after a week is pretty standard.
I like my local Sav-On. They let me order refills by automated phone system. And if it’s expired or otherwise invalid, they’ll call the doctor’s office and ask for authorization for another.
And I can say, since I patronize them as well, that Walgreens also returns prescriptions to their stock if you wait over a week to pick them up. I can think of a number of instances when someone might fill a prescription ahead of time and then not need it, and simply neglect to do anything about the outstanding order - problem clears up, doctor prescribes new medication in place of the old one, patient decides not to bother taking the medicine any longer, patient switches to a different pharmacy.
Yeah, it’s frustrating. I get especially annoyed when my prescriptions expire because I’m being careful and not abusing them (coughXanaxcough) and I can’t get them refilled because of that.
Can you give your doctor a call and have him just call in a refill? Most of them don’t have a problem with that if it’s an expiration thing.
(And now I feel horrible for the spelling correction - it really wasn’t personal - it’s just one of my big pet peeves, and it’s an easy word to misspell. I hope that didn’t come across as snotty. Dang. I am not man enough for the Pit!).