This is wrong. Nothing prevents you from complaining to the DOL about any violation of wage laws.
But since you believe otherwise, and in fact have confidently asserted that the reverse is true, please explain how, specifically, you reach this conclusion. What specific law or rule do you imagine prohibits a complaint to DOL?
Note that you say, “Nothing prevents you from complaining to the DOL”, though you don’t say anything about a response. If they choose not to pursue, which is something that is entirely out of your control, well, nothing prevented you from complaining to them, right?
Just as nothing prevents you from filing a suit against your employer in violation of the arbitration agreement.
But this string of inquiry concerned the supposed lack of any remedy or avenue of support outside arbitration. DOL investigates complaints, and has the authority to bring independent civil and criminal enforcement actions against the employer. That is, by all accounts, a “remedy.”
The filing of a suit when its fate is a mandated dismissal is not fairly characterized as a remedy, however.
IIRC there are about $1B collected from wage and hour violators each year, about half via private lawsuits and half via state and federal departments or attorneys general.
It’s quite possible the government avenues are slow, error-prone, not sufficiently aggressive (e.g. not going after liquidated damages when they could) compared to private avenues. I really don’t know – AFAIK I’ve never had my wages stolen. I did forget to deposit a ~$350 paycheck once and it eventually ended up in some state unclaimed funds account.
It was hard to find an answer on this but I found the below which seems to say you can go tot he Department of Labor for things they cover (like the FLSA).
Which makes one wonder why anyone would bother with the courts for these things?
Anyway, good to know there is some reasonable means for employees to pursue disputes with their employer.
Do consumers have an agency that will do the same for them?
Well… to this comment, I object. I grant you it’s not hypertechnical accuracy, but in my view if an employer is legally mandated to pay you overtime, requires that you work overtime on pain of termination, and also threatens to terminate you if you complain about the lack of overtime pay . . . this can be fairly, colloquially, called theft.
No one is alleging that bosses rummage through your wallet when you’re not looking.