I can’t tell what argument you’re trying to form here, so I’ll just reply with a few related things.
Clearly, the big deal here is that Tesla now has a Level 4 system. There is no one in the driver seat and nothing that requires a passenger to ever take over (this is distinguished from lesser versions of remote control to get the car unstuck or otherwise, which Waymo also has). There is a stop button, but it’s just to indicate that the passenger wants to get out now.
The Tesla employee is more there for passenger safety than anything driving related. And, frankly, to ensure no one does anything stupid to get on the news (packing as many people into the back seat as possible, that kind of thing). They’ve been asking passengers to show them the app on their phone. Otherwise they’ve just been giving a short spiel and doing nothing otherwise.
There’s no need for a credit card reader since their app and backend infrastructure appear to be working smoothly. This sort of thing is a much easier problem than FSD but still has to be done. So far, it looks like the payment integration, route searching, etc. are all working well. They’re currently charging a flat rate of $4.20 for rides. There is a joke in the app where you can tip the driver, but it says “just kidding” when you try to submit it.
In a sense, you’re right that this is no different than what Teslas can currently do, aside from some minor software differences and the fact that Tesla is now legally allowed to operate a driverless fleet. That’s the whole point. The cars are identical to standard Model Ys coming out of the factory. This has been their goal from the beginning, and a major factor in eschewing LIDAR. The approach seems to have paid off.
I do wonder if we’ll eventually see Model Y’s without a steering wheel. Maybe they could combine the parts for LHD and RHD cars for a seamless dash (that still has the necessary airbags, etc.). They’ll need that if they want passengers in the front-left seat.
Right now the service area is about half that of Waymo’s. I’m sure that’ll expand over time, but it’s not a bad start. The rides I’ve seen so far look just about perfect, with some minor glitches in the pickup point (which can also be a problem with Waymo, and Uber for that matter). Of course it helps that the weather is good.