I think the most amazing thing i’ve read on this thread is blessedwolf’s comment:
I find it hard to believe that ANY retail establishment would actually make you choose CompUSA as an alternative. Best Buy must reeeeeeaaaaaaalllly suck!
??
What the hell is your problem? I wasn’t rude at all; I am, as a matter of fact, a remarkably polite and cooperative customer. I would no more place unreasonable demands on a service person than I would cut off my own nose; I have customers, too, and I know how it feels. In this case my behaviour was entirely appropriate and polite. I never raised my voice. I was extremely, probably exceedingly, patient. I did not abuse or insult anyone (as I never, ever would, being a gentleman) involved in this incident, although you’re going to get a taste of some, ass-hat. I did not harass, bother, or place unreasonable demands on anyone. I even thanked the personel involved as we left the store, despite the shoddy, slow, and poor service. I am, in fact, UNFAILINGLY polite when dealing with salespeople, waitstaff, and anyone else I engage in for the purpose of doing business. What I did so, in summary, was ask to buy a fucking TV from an electronics store and register a proper and reasonably voiced complaint when A) I was left waiting for a ridiculous amount of time, B) was jerked around for no good reason, C) had an offer reneged, and D) was treated rudely by a manager.
I’m just broken up that Best Buy tries to cut back on its sales hours, and my heart bleeds that you feel you were understaffed. God knows that nobody outside Best Buy ever has to work hard or service a lot of customers at once; that amazing phenomenon, as we all know, occurs only in Best Buy stores and nowhere else in the world. It is a completely foreign experience to everyone but Best Buy employees to have to juggle several customers at once. But, had you bothered to engage your brain in gear before flaming me, you would notice that
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My primary beef was with the MANAGER, not the salesperson,
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I never once asked for anything slightly unreasonable - your statement that I made “pushy demands” is complete bullshit. I made one request - I wanted to buy a TV. I was not rude or obnoxious about it at all and I gave them ample time to fulfill the request. If “I want to buy a TV” is a pushy request in a FUCKING ELECTRONICS STORE, they should close the doors, and
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I was far more patient than almost anyone else would have been, not to mention that
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I did not once suggest that all Best Buy personnel were jerks, morons, or dickwads. (In fact, some seemed very nice and helpful in trying to track down the store manager and the guy selling us the TV.) I criticized, with good reason, a total of two people, one of whom was astonishingly incompetent and the other of whom treated paying customers like shit. (I did not go into much detail on the arrogance and rudeness of the manager, but it was quite something.)
How you could possibly come to the conclusion that I’m a jackass defies explanation. Well, no, I’m wrong on that count; the very obvious explanation is that you’re an oversensitive little prick who takes a Pit rant that was obviously written to be funny about bad customer service personally, for God alone knows what reason. “Oooh, Duck Duck Goose said something I took as including me! Wahhhhhh!”
Since to you just about anyone could qualify as a pushy jackass, I think you should stay home from now on. Here’s a tissue to wipe away your tears. I might have an old pacifier around if you need it. Does the wittle baby want his ba-ba?
This is a great rant, and after having similar experiences (I firmly believe that this is symptomatic of retail and not unique to Best Buy,) I’ve adopted the One Strike rule. If the salesperson makes one mistake, I get the store manager and he or she becomes my personal shopper. Whether I buy anything or not. It’s a bit more effective if the salesperson will lose commission, but the wrath of the store manager is fairly amusing in any case.
Managers are particularly fond of having the idiocy of some salesperson retold in full Arlo Guthrie stylization within earshot of other customers.
I read something on this board that I believe was said as a joke but seems to have a grain of truth to it. It really does seem to apply to almost all businesses.
Good Customer Service
Quality Merchandise
Low prices
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Pick two.
I said the way you described your incident made you SEEM pushy and such. Stuff like "“Are you reneging on your offer?”, "“You’re all Best Buy in blue golf shirts to me. I was made an offer by an agent of your company and I expect it to be honored”. “So when can it be delivered? Tomorrow? I’ll be home tomorrow.”, and the overall way you characterized the Best Buy employees all led me to believe that you WEREN’T being entirely appropriate and polite, and how could I tell you never raised your voice? I’ve experienced asshole customers who have said pretty much th same stuff as you, and while there wasn’t any insulting, their demeaner and attitude is what made them an asshole.
I didn’t say you WERE pushy, or a jackass, because I CANNOT TELL YOUR DEMEANOR FROM YOUR POST. I just said the way you describe it makes you seem that way.
[quote]
although you’re going to get a taste of some, ass-hat.[/qote]
Uh oh. :rolleyes:
You fly off the handle because someone DARES to say that your post doesn’t exactly portray you as a saint from all points of view, and this makes ME an oversensitive little prick?
Well, yes. Though let’s not also forget the silly complaint to DDG.
Silly complaint? Saying I’m “kinda/sorta” insulted by a gross generalization makes me an oversensitive little prick? My God, then anyone who has ever been insulted to any degree by ANY generalization is an oversensitive little prick! :rolleyes:
I never once insulted you, yet you fly off the handle for ONE SENTENCE saying that your description might not have been the best way to show that you weren’t pushy/demanding. I also never once implied that you were impatient, hell, over an hour of waiting is more than I would have done.
Maybe my point of view on your OP is wrong, or maybe you could have described the incident better. Going off on an insulting spree because of it is, in my opinion, just a tad immature.
Damn good analysis, I’ve always felt the same way. The thing is, you would think that someone out there would have the bright idea that people may actually come to your store if your employees are helpful. I’ve always wondered about the relationship between employers and employees.
If the employer actually cared about his workers, paid them above the industry standard, provided very good benefits…in essence provided a career rather than a temp job, would the service be outstanding? Would it work out for the company in greater revenues from repeat customers who really wanted the higher quality service? Sounds like a good plan, but why don’t people use it?
OK, hands up all those who thought the OP came across as having been a
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counting
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1
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Hmmm. Sorry, Monster. It’s not RickJay’s fault if you misinterpret what he’s saying.
For what it’s worth, you sound like one of those lazy, half-witted, untrained “salespeople” who’d rather sit around with their thumbs up their asses than do the job they’re being paid to do; the kind of “help” I’ve always hated to deal with.
On the other hand, it IS RickJay’s fault if he didn’t express himself clearly. I don’t see why we are required to telepathically read the mind of a poster to divine their TRUE meaning.
Obviously, RickJay’s post was capable of being misinterpreted. It’s not like he’s infallible.
Of course it was capable of being misinterpreted; otherwise, it wouldn’t have been. But nobody else seems to have had the same problem with what was meant.
If RickJay’s post was misinterpreted by only one person, then I sincerely doubt it was due to any lack of clarity on his part.
Really? How so?
Except I didn’t misinterpret his post. I understood fully what his post was conveying, ie his displeasure of receiving very poor service.
I’ve had experience with customers who say the same words as RickJay. In those experiences, the customers were belligerent and offensive, with snide or rude tones of voice. I could not tell from his post that he wasn’t snide or rude in the way he spoke, but the words were so similar to my experiences that I gave my opinion as to how the OP sounded to me. I never said “RickJay, from your post I can deduce you are an disrespectful asshole, and that is a matter of fact”.
RickJay, if you were insulted by what I said, I apologize, as insult was not my intent.
[QUOTE]
*Originally posted by Monster104 *
I said the way you described your incident made you SEEM pushy and such. Stuff like "“Are you reneging on your offer?”, "“You’re all Best Buy in blue golf shirts to me. I was made an offer by an agent of your company and I expect it to be honored”. “So when can it be delivered? Tomorrow? I’ll be home tomorrow.”, and the overall way you characterized the Best Buy employees all led me to believe that you WEREN’T being entirely appropriate and polite, and how could I tell you never raised your voice?
[QUOTE]
I’m sorry, I’m in customer service and none of those statements you’ve quoted sound pushy or assholish to me. Maybe my customers are just all raging monsters that make normal assholish behavior seem mild, but I doubt it.
Especially the “You’re all Best Buy in blue golf shirts to me…” Every place I’ve worked has had that policy, that me, the person in the next desk and George the idiot down the hall are “The Company” to the customer, and if George the idiot promises the customer XYZ, I’d better make sure that The Company honors that promise, even if it violates SOP.
Your guess is as good as mine. Like I said, I am the most written about employee at my store, I have many regulars and repeat customers, and I consistently take framing orders that average much higher dollar amounts than my co-workers. But I’m being griped at for not building 6 frames in an hour even though I got called out to the floor twice and had to help several people, or a similar situation.
It truly sucks.
My heart goes out to RickJay, but I’ve got him beat. http://www.weeklylowdown.com/022102spec.shtml. Relevant quote:
“Best Buy failed in every sense imaginable. They didn’t have an advertised item in stock, or a comparable one. In addition, there were two displayed prices. Instead of immediately transferring stock from another store, they sent me on a wild goose chase. When they did finally find a machine at the price I saw advertised, they refused payment via Mastercard or check via their inane check-guarantee service. When a hold on the product for a mere 24 hours was requested after all that, it was declined. Add to that the infamous basket-stuffing maneuver, and it’s a wonder I didn’t rip anyone’s throat out during the process and start drinking to replenish my sugar level.”
Addendum: They sent me an apology. I burned it.
Irrelevent. It was a simple misconstruement, innocent and non-accusing. Rickjay responded to this with immature insults and idiocy.
On the other hand, he could have tried to clarify his point rather than paint anyone who disagrees with him as a “prick”.
Holy moly. Yeah, that beats my story hands down.
Monster104, no problem. All is well.
I just want to jump in here and say, I go to Best Buy quite often, have had no problem getting help, and will be going there again in January to get a DVD player. Glad I have not been to the stores the rest of you shop at. 
I still disagree with you there. Describing the OP as “Rude, pushy…jackass” is hardly innocent and non-accusing.
Agreed. I just felt RickJay was answering in kind.
Speaking of which:
My sincere apologies. I was reacting in a knee-jerk, snarky manner, which I shouldn’t have. There was nothing at all in your post which implied that you were a “lazy, half-witted, untrained salesperson with his thumb up his ass.”
I was out of line, and I’m sorry about that.
Well, then we’re trapped in a dungeon of disagreement, I guess. Monster said he seemed like a rude pushy etc. etc. In other words, “The things you’re saying can be taken in a bad way.”
Well, one misconstruement led to another… oh well, it all turned out fine in the end.