I guess there must be some reason why Best Buy sales people won’t take no for an answer when it comes to selling the “service plan.” I know that’s where they make their money and I know they have quotas and frankly I don’t give a flying fuck. I just want to buy my stuff and leave, is that so much to ask?
I’m in Best Buy today to buy an iPod. First off, they’re locked in a drawer for some reason, so I’m stuck waiting for a sales guy to toddle off and find the key before I can get one. Then the Battle of the Service Plan begins:
Sales Guy Mark: “Now we have a service plan on this, it…”
Me: No thanks, I’m not interested."
SGM: “It’s only $40 on a $400 unit.”
Me: I’m not interested."
SGM: “Will you just let me do my job?!?”
Me: “I don’t want the service plan.”
SGM: “It’s my job, why won’t you let me do it?”
Me: “I don’t want it.”
SGM: “Will you just let me explain, you get a year…”
Me: “Consider it explained.”
SGM: “Look I have to tell you…”
Me: “If you keep talking about the service plan I’m leaving the store.”
SGM: “I’m just letting you know…”
Me: “OK, I’m leaving now.”
I literally had to take my credit card back from him and start walking toward the door before he would shut up about the damn service plan and just sell me the goddamn iPod. What should have been something which brought me nothing but joy has now been tarnished by this jackass and his refusal to shut the hell up after being told “no” a half dozen times.
it’s like when I tried to buy some “Beavis and Butthead” DVDs from Time-Life a few weeks. The operator Judy (all T-L operators are Judy, even–perhaps especially–the men) went into her pitch about how I could buy Beavis and Butthead Do America. I told her I didn’t want anything else and she pretty much told me that she had to try to sell me everything, even if I told her in advance that I didn’t want it, or she could lose her job. Sorry to hear it Judy, but not really my problem. I finally after asking her three times determined that she had everything she needed to place my order, said “thank you” and hung up on her. Then I come to find out the spiteful bitch didn’t place my order.
I fucking hate getting marketed to. I fucking hate companies who do add-on sales pitches. And I especially fucking hate companies who keep doing it even after you ask them to knock it off. I’d call Best Buy to complain but I’m sure the manager wouldn’t see the slightest problem with how SGM conducted himself. SGM would probably get some sort of award for his perseverence in trying to close the sale. Except that next time I won’t go to Best Buy so SGM has really blown who knows how many future sales. Way to go, SGM! Fuck you and fuck whoever in Best Buy’s chain of command decided that pissing people off was a good way to conduct business.